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NetFortris Contact Center - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Fonality offers a comprehensive solution for businesses that run with or without dedicated contact centers, empowering organizations with unlimited queues that are not bound by department or even facility. Any employee can take advantage of Fonality’s tools and access without further costs. With a plethora of desk IP phones, servers, and equipment tailored to the needs of any business, Fonality provides everything needed to get started and can be easily applied to existing architecture for established clients. Where most services demand a choice of cloud, VoIP, or grounded equipment packages, Fonality allows clients the freedom to use what works best.

Worry-Free Administrative Tools

Fonality takes the pressure and guesswork out of contact center management with a powerful suite of simple, easy-to-use tools that empower managers to meet the needs and desires of the customer faster. Adaptable menu selection and dynamic call routing allow customers to navigate seamlessly through the phone tree and arrive at the right representative with a minimum of time spent, while web-based management systems allow agents to be added and removed from lines in real time. The service is not location-based, so managers can oversee and respond to changing situations from anywhere, all backed by convenient and intuitive reporting that make it easy to optimize workforce productivity.

Unify Departments With Heads Up Display

Heads Up Display (HUD) is the application that is supplied with Fonality’s office phone system, tearing down silos and uniting workers across department with a one-stop shop solution that allows everyone in a company to connect seamlessly with one another. This allows employees to take ownership of the customer care process by choosing how to begin or receive interactions, boosting productivity all-around. HUD provides an additional mobile format that contains all the same features, freeing agents from the office environment and easy to use.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

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