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Mitel Contact Center Software

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  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that pride themselves in offering deep and enriching customer transactions while preserving the bottom line where finances, security, and regulations are concerned. Companies looking to operate in a post-voice communication marketplace are encouraged to consider the wealth of options Mitel offers for the optimization, streamlining, and deployment of additional forms of consumer contact alongside existing phone services.

Details

A negative customer experience can be more damaging to a company’s reputation than ever today with the added possibility of social media and its propensity to take stories viral. Enter Mitel Contact Center with definitive solutions for multichannel, inbound, and outbound contact centers that pride themselves in offering deep and enriching customer transactions while preserving the bottom line where finances, security, and regulations are concerned. Companies looking to operate in a post-voice communication marketplace are encouraged to consider the wealth of options Mitel offers for the optimization, streamlining, and deployment of additional forms of consumer contact alongside existing phone services.

Go Digital with Multichannel Support

For the modern consumer, particularly the younger audience, voice communication is often the last point of contact to be used. No business wants to be identified with something equitable to last place, so Mitel provides a suite of multichannel solutions that expand services to e-mail, SMS, web chat, and more to keep pace with the needs of the digital age. From enterprise business models with multiple facilities to smaller operations that house a single contact center, Mitel offers a multitude of options that can engineer clients of any shape and size for success.

Choose Efficiency with Automated Designs

Outbound facilities often overwhelm their agents with a countless mundane but necessary manual tasks–dialing numbers, leaving messages, following up–all expected costs of running an aggressive marketing campaign. Mitel empowers companies to see business through a new lens with its automated dialer technology, taking those mundane tasks out of the agents’ hands and leaving them to the crucial business of making positive connections with customers. In addition, Mitel’s outbound solution can provide scripting, statistics, and other tools of analysis to better equip agents for success with personal interactions. Visual workflows also contribute to stress-free IT management.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • National DNC Compliance
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

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