In our comparison of TeamViewer vs. Zoho Assist, TeamViewer is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.
It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
It can be initially confusing for users to understand the relation between host and customer programs.
Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.
I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.
One aspect I dislike is the need to install the application on the same PCs every time.
While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.
Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.
There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.
Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.
I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.
One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.
It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.
It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
It can be initially confusing for users to understand the relation between host and customer programs.
While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.
Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.
There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.
Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.
I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.
One aspect I dislike is the need to install the application on the same PCs every time.
Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.
I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.
One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.
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In our rating and review comparison of TeamViewer vs. Zoho Assist, TeamViewer has 103 user reviews and Zoho Assist has 42. The average star rating for TeamViewer is 4.59 while Zoho Assist has an average rating of 4.40. TeamViewer has more positive reviews than Zoho Assist. Comparing TeamViewer vs. Zoho Assist reviews, TeamViewer has stronger overall reviews.
TeamViewer vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Google Workspace, Zoho, Appointments/Scheduling, Limits, After-Sales Service. In our feature comparison of TeamViewer vs. Zoho Assist, Zoho Assist offers more of the most popular features and tools than TeamViewer.
In our pricing comparison of TeamViewer vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.
Our comparison of TeamViewer vs. Zoho Assist shows that TeamViewer scores higher in usability for ease of use, setup & support, quality of support. Zoho Assist scores higher in meets requirements, learning curve, ease of admin, but TeamViewer has the best scores overall for system usability.
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