In our comparison of Nextiva vs. Vantage Unified Communications MAXvoice, Nextiva is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
The layout of the interface has been well thought out making the overall user experience a positive one.
Easy to use, well designed interface, web-based access
No dedicated app for softphone
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
After a couple of discouraging experiences with other similar products, I'm happy I chose Vantage. This is the ideal solution for a growing business. Call clarity is excellent and their support team has been more than helpful.
High vocal clarity on calls, great customer service, can be accessed from anywhere
None
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
The layout of the interface has been well thought out making the overall user experience a positive one.
Easy to use, well designed interface, web-based access
No dedicated app for softphone
After a couple of discouraging experiences with other similar products, I'm happy I chose Vantage. This is the ideal solution for a growing business. Call clarity is excellent and their support team has been more than helpful.
High vocal clarity on calls, great customer service, can be accessed from anywhere
None
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In our rating and review comparison of Nextiva vs. Vantage Unified Communications MAXvoice, Vantage Unified Communications MAXvoice has 11 user reviews and Nextiva has 67. The average star rating for Vantage Unified Communications MAXvoice is 4.81 while Nextiva has an average rating of 4.35. Vantage Unified Communications MAXvoice has more positive reviews than Nextiva. Comparing Nextiva vs. Vantage Unified Communications MAXvoice reviews, Vantage Unified Communications MAXvoice has stronger overall reviews.
Nextiva vs. Vantage Unified Communications MAXvoice both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Chat/IM Management, Language & Speech, Conferencing Capabilities, Drag-and-Drop Builders/Designers, Supported Channels, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Device Management, Supported Devices/Hardware, Supported Technologies, Third-Party Integrations, Microsoft 365, Google Workspace, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Nextiva vs. Vantage Unified Communications MAXvoice, Nextiva offers more of the most popular features and tools than Vantage Unified Communications MAXvoice.
In our pricing comparison of Nextiva vs. Vantage Unified Communications MAXvoice, Vantage Unified Communications MAXvoice's pricing starts at N/A/month and is more affordable compared to Vantage Unified Communications MAXvoice's starting cost of N/A/month.
Our comparison of Nextiva vs. Vantage Unified Communications MAXvoice shows that Nextiva scores higher in usability for setup & support, quality of support, ease of admin. Vantage Unified Communications MAXvoice scores higher in ease of use, meets requirements, learning curve, but Nextiva has the best scores overall for system usability.
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