In our comparison of Nextiva vs. net2phone, net2phone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
As a nonprofit organization heavily dependent on daily communication with our community members, Net2Phone, with the help of Mark, our Customer Success Account Manager, has been instrumental in tailoring our phone system to our unique needs. We've successfully implemented call tracking, call recording, and a logical phone tree system with options in English and Spanish.
Customization to meet specific organization needs. Call recording feature. Upcoming whisper-tone option
Voicemail deletion must be done one by one. Occasional freezing in the browser version. Lack of a downloadable software version
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
It serves as a reliable platform for various communication requirements, offering the convenience of global connectivity.
Worldwide calling functionality is immensely valuable and supports various roles that rely on effective communication across borders.
The addition of video conferencing to its suite of services would enhance its overall utility.
I had to give up some functionality to switch to this service from another big service provider, but the saving on the cost was well worth it. Overall, the key functionality works well, there are some issues, and the client support is excellent, so it is definitely a good and practical solution for us.
The desk phones are easy to register and the client support is really good. It is a relatively inexpensive solution considering the reliability of the communication network, the level of service provision, and the terms offered for service utilization.
There are issues with the software. For example, the text messages may arrive multiple times or many all together. Additionally, texts with pictures cannot be sent. Likewise, the contact synchronization process does not go smoothly and requires lots of added work to edit the contacts after syncing.
While technical support was responsive, the same cannot be said for customer support when it came to billing or contract issues. Exiting the contract was a cumbersome process as Nextiva failed to honor their end of the agreement.
Their phones arrived preset and the onboarding process was remarkably streamlined. Technical support was prompt and effective whenever issues arose.
Despite being dissatisfied with the prices, breaking free required persistent efforts, numerous calls, and the involvement of a manager who didn't initially follow through. The experience of leaving Nextiva was far from smooth, emphasizing caution for potential customers.
As a nonprofit organization heavily dependent on daily communication with our community members, Net2Phone, with the help of Mark, our Customer Success Account Manager, has been instrumental in tailoring our phone system to our unique needs. We've successfully implemented call tracking, call recording, and a logical phone tree system with options in English and Spanish.
Customization to meet specific organization needs. Call recording feature. Upcoming whisper-tone option
Voicemail deletion must be done one by one. Occasional freezing in the browser version. Lack of a downloadable software version
It serves as a reliable platform for various communication requirements, offering the convenience of global connectivity.
Worldwide calling functionality is immensely valuable and supports various roles that rely on effective communication across borders.
The addition of video conferencing to its suite of services would enhance its overall utility.
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In our rating and review comparison of Nextiva vs. net2phone, Nextiva has 67 user reviews and net2phone has 6. The average star rating for Nextiva is 4.35 while net2phone has an average rating of 3.83. Nextiva has more positive reviews than net2phone. Comparing Nextiva vs. net2phone reviews, Nextiva has stronger overall reviews.
Nextiva vs. net2phone both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Chat/IM Management, Language & Speech, Conferencing Capabilities, Drag-and-Drop Builders/Designers, Supported Channels, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Device Management, Supported Devices/Hardware, Supported Technologies, Third-Party Integrations, Microsoft 365, Google Workspace, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Nextiva vs. net2phone, Nextiva offers more of the most popular features and tools than net2phone.
In our pricing comparison of Nextiva vs. net2phone, Nextiva's pricing starts at $17.95/month and is more affordable compared to net2phone's starting cost of $22.99/month.
Our comparison of Nextiva vs. net2phone shows that Nextiva scores higher in usability for learning curve, setup & support, quality of support. net2phone scores higher in ease of use, meets requirements, ease of admin, but Nextiva has the best scores overall for system usability.
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