N-able Take Control vs. Zoho Assist: Which is Best?

N-able Take Control vs. Zoho Assist: Which is Best?

N-able Take Control vs. Zoho Assist Best Overall: N-able Take Control

In our comparison of N-able Take Control vs. Zoho Assist, N-able Take Control is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

N-able Take Control Quick Info
WH Score:
9.0
Pricing Score:
8.8
Feature Score:
9.0
Usability Score:
8.5
Company Size:Mid Market, Large Market
Platforms:
Zoho Assist Quick Info
WH Score:
8.7
Pricing Score:
8.1
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

N-able Take Control Pricing
Take Control
$25.5
per user / per month
Take Control Plus
$48
per user / per month
Zoho Assist Pricing
Free
Free
per user / per month
Standard
$10
per user / per month
Professional
$15
per user / per month
Enterprise
$24
per user / per month

Features

N-able Take Control Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Swap Screens
Zoho Assist Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Swap Screens

Pros & Cons

N-able Take Control Pros & Cons
Pros
  • Easy connection to clients and the ability to see who is logged in and their location on our network.
Cons
  • The chat function in Take Control has several drawbacks
  • The UI is unattractive, and there is no option to initiate a chat on your own
  • You can only start chatting after receiving a message from support, and the buttons for showing/hiding the chat are not easily visible.
Zoho Assist Pros & Cons
Pros
  • I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature
  • It works perfectly without any voice lag.
Cons
  • One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment
  • Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Reviews

N-able Take Control Reviews
Top Favorable Review
J
Jacquelyn
Reviewed on Jul 2, 2021

Helps us to make remote connections, and also see who is currently online.

Easy connection to clients and the ability to see who is logged in and their location on our network.

I am currently experiencing an issue where I cannot see chrome screens and some windows screen areas. This problem has occurred on two Windows 10 laptops, one running version 1903 and the other running version 1909. I plan to contact support for assistance.

Top Critical Review
R
Ramona
Reviewed on Jul 2, 2021

Take Control gets the job done, but it falls short in some aspects. It is advisable to use an additional form of communication alongside this client, and the user interface could be more user-friendly.

Take Control offers a quick and stable remote connection, and the alert for incoming connections in the form of a pop-up window at the center of the screen is highly convenient for receiving prompt assistance.

The chat function in Take Control has several drawbacks. The UI is unattractive, and there is no option to initiate a chat on your own. You can only start chatting after receiving a message from support, and the buttons for showing/hiding the chat are not easily visible.

Zoho Assist Reviews
Top Favorable Review
L
Linnea
Reviewed on Jul 2, 2021

Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.

I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.

One aspect I dislike is the need to install the application on the same PCs every time.

Top Critical Review
T
Terry
Reviewed on Jul 2, 2021

Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.

I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.

One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Alternatives

N-able Take Control Alternatives
Zoho Assist Alternatives
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N-able Take Control vs. Zoho Assist: Detailed Comparison

N-able Take Control vs. Zoho Assist Top Ratings & Reviews: N-able Take Control

In our rating and review comparison of N-able Take Control vs. Zoho Assist, N-able Take Control has 8 user reviews and Zoho Assist has 42. The average star rating for N-able Take Control is 4.5 while Zoho Assist has an average rating of 4.40. N-able Take Control has more positive reviews than Zoho Assist. Comparing N-able Take Control vs. Zoho Assist reviews, N-able Take Control has stronger overall reviews.

N-able Take Control vs. Zoho Assist Best Features & Functionality: N-able Take Control

N-able Take Control vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Device Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, Reminders/Alerts, Appointments/Scheduling, After-Sales Service. In our feature comparison of N-able Take Control vs. Zoho Assist, N-able Take Control offers more of the most popular features and tools than Zoho Assist.

N-able Take Control vs. Zoho Assist Best Pricing: Zoho Assist

In our pricing comparison of N-able Take Control vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.

N-able Take Control vs. Zoho Assist Best Usability: N-able Take Control

Our comparison of N-able Take Control vs. Zoho Assist shows that N-able Take Control scores higher in usability for ease of use, quality of support. Zoho Assist scores higher in meets requirements, learning curve, setup & support, ease of admin, but N-able Take Control has the best scores overall for system usability.

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