LogMeIn Rescue by GoTo vs. Splashtop: Which is Best?

LogMeIn Rescue by GoTo vs. Splashtop: Which is Best?

LogMeIn Rescue by GoTo vs. Splashtop Best Overall: LogMeIn Rescue by GoTo

In our comparison of LogMeIn Rescue by GoTo vs. Splashtop, LogMeIn Rescue by GoTo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

LogMeIn Rescue by GoTo Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
8.2
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Splashtop Quick Info
WH Score:
8.9
Pricing Score:
8.4
Feature Score:
8.7
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

LogMeIn Rescue by GoTo Pricing
LogMeIn Rescue by GoTo
$108.25
per user / per month
Splashtop Pricing
SOS
$17
per user / per month
SOS + 10
$19
per user / per month
SOS Unlimited
$34
per user / per month
Enterprise
Contact Us

Features

LogMeIn Rescue by GoTo Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Swap Screens
Splashtop Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Swap Screens

Pros & Cons

LogMeIn Rescue by GoTo Pros & Cons
Pros
  • Rescue software excels in providing remote access to computers, especially when administrative rights are required
  • Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.
Cons
  • When controlling someone's device, the movement can be a bit slow.
Splashtop Pros & Cons
Pros
  • Splashtop Business Access has proven to be extremely helpful as our staff transitioned to remote work
  • We have encountered no issues whatsoever
  • Initially, I had some questions regarding the installation process and group pricing
  • However, the customer service representatives we interacted with were exceptional—prompt, efficient, and supportive.
Cons
  • While Splashtop SOS is a reliable tool for remote support, there are a few minor areas for improvement
  • Firstly, it does not automatically resume a session after a manually directed reboot, and having that option would be beneficial
  • Additionally, there is a humorous mention of the lack of AI, which was promised back in 1995 but has not fully materialized yet.

Reviews

LogMeIn Rescue by GoTo Reviews
Top Favorable Review
M
Mark
Reviewed on Jul 2, 2021

Rescue serves as a vital tool for our IT department, enabling us to remotely access users' devices and effectively resolve issues. We rely on this software on a daily basis as it provides us with a comprehensive feature set that caters to all our job requirements.

Rescue software excels in providing remote access to computers, especially when administrative rights are required. Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.

Rescue's user interface feels outdated and can be challenging to navigate at times. The administrator portal lacks the desired level of robustness. Additionally, it may encounter difficulties when used in low-bandwidth connections for remote access.

Top Critical Review
C
Carmen
Reviewed on Jul 2, 2021

I encountered issues such as network configuration missing and insufficient permissions for my user to complete tasks on my laptop. Rescue was helpful in resolving those problems

I really like how Rescue allows a person to control my device (laptop) to check the issue and enables me to chat with them regarding the problem.

When controlling someone's device, the movement can be a bit slow

Splashtop Reviews
Top Favorable Review
A
Antonio
Reviewed on Jul 2, 2021

This not only eliminates the need for physical office space but also allows us to accommodate more employees. We can now train them in the office and subsequently deploy them to work remotely, accessing their PCs from the comfort of their homes using Splashtop.

Splashtop Business Access has proven to be extremely helpful as our staff transitioned to remote work. We have encountered no issues whatsoever! Initially, I had some questions regarding the installation process and group pricing. However, the customer service representatives we interacted with were exceptional—prompt, efficient, and supportive.

When it comes to Splashtop Business Access, the only minor drawback is the slightly challenging initial software installation.

Top Critical Review
C
Christopher
Reviewed on Jul 2, 2021

The cost-effectiveness of Splashtop SOS, being significantly lower than comparable products from other vendors, provides substantial benefits in terms of cost savings while delivering reliable remote support capabilities.

The most appealing aspects of Splashtop SOS are its lightweight nature, quick download and installation process, multi-platform compatibility, and user-friendly interface. It is easy for users of any skill level to download and run. Splashtop SOS seamlessly supports multiple monitors and accurately passes through keyboard shortcuts without any issues. Additionally, compared to other leading remote support solutions like Bomgar, TeamViewer, and LogMeIn, Splashtop SOS offers a simpler and more efficient experience at a more affordable price.

While Splashtop SOS is a reliable tool for remote support, there are a few minor areas for improvement. Firstly, it does not automatically resume a session after a manually directed reboot, and having that option would be beneficial. Additionally, there is a humorous mention of the lack of AI, which was promised back in 1995 but has not fully materialized yet.

Alternatives

LogMeIn Rescue by GoTo Alternatives
Splashtop Alternatives
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LogMeIn Rescue by GoTo vs. Splashtop: Detailed Comparison

LogMeIn Rescue by GoTo vs. Splashtop Top Ratings & Reviews: Splashtop

In our rating and review comparison of LogMeIn Rescue by GoTo vs. Splashtop, Splashtop has 183 user reviews and LogMeIn Rescue by GoTo has 79. The average star rating for Splashtop is 4.75 while LogMeIn Rescue by GoTo has an average rating of 4.53. Splashtop has more positive reviews than LogMeIn Rescue by GoTo. Comparing LogMeIn Rescue by GoTo vs. Splashtop reviews, Splashtop has stronger overall reviews.

LogMeIn Rescue by GoTo vs. Splashtop Best Features & Functionality: Splashtop

LogMeIn Rescue by GoTo vs. Splashtop both offer a strong set of features and functionality including Remote Support Features, Helpdesk Features, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Third-Party Integrations, Cybersecurity Features, Cybersecurity Protection Types, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of LogMeIn Rescue by GoTo vs. Splashtop, Splashtop offers more of the most popular features and tools than LogMeIn Rescue by GoTo.

LogMeIn Rescue by GoTo vs. Splashtop Best Pricing: Splashtop

In our pricing comparison of LogMeIn Rescue by GoTo vs. Splashtop, Splashtop's pricing starts at $17/month and is more affordable compared to LogMeIn Rescue by GoTo's starting cost of $108.25/month.

LogMeIn Rescue by GoTo vs. Splashtop Best Usability: Splashtop

Our comparison of LogMeIn Rescue by GoTo vs. Splashtop shows that Splashtop scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. LogMeIn Rescue by GoTo scores higher in learning curve, but Splashtop has the best scores overall for system usability.

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