LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo
79 reviews
WH Score
8.9

Top LogMeIn Rescue by GoTo Features

What are the Best LogMeIn Rescue by GoTo Features?

Experience seamless remote support with Rescue's powerful features.

  • Remote Control: Take control of end-user devices, perform tasks, and automate frequent actions with scripting, saving time and effort.
  • Remote Diagnostics: Quickly identify issues by accessing a concise summary of processes, services, and applications on the end user's device, eliminating the need for tedious exploration. 
  • Unattended Access: Deploy exclusive access to devices, allowing technicians to connect and resolve issues even when users are not present. Check-in later if necessary, ensuring efficient problem-solving during user downtime.
  • Reboot and Reconnect: Provide uninterrupted support with instant reboots and immediate reconnection. You can restart devices seamlessly during a Rescue session, even in unattended or safe mode.
  • Customizable Chat Support: Engage with end users in a branded experience on your website, eliminating the need for app downloads. Language barriers are overcome with live translation services, enabling multi-lingual support.
  • Technician Collaboration: Collaborate effortlessly by bringing in expert technicians from your team or external contractors without additional licenses.
  • Multi-Session Handling: Optimize resources by supporting multiple users simultaneously. Toggle between up to 10 sessions, ensuring efficient support for various processes at once.

Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management
Chat/IM Management
  • Group Chat
  • Private Chat
Device Management
  • Device Discovery
  • Device Control
  • Device Isolation
  • Device Lockdown
  • Lock & Delete Lost/Stolen Devices
  • Bring Your Own Device (BYOD)
  • Device Lifecycle Management
Collaboration Tools
  • Notes
  • Screenshots
File Management
  • File Sharing
  • File Transfers
Reporting & Analytics
  • Audit Trail
  • Vulnerability Assessments
  • Dashboard
  • Activity Log
  • Diagnostic Reports
  • Device Analytics
  • Session Reports
  • Connection Reports
Recording
  • Session Recording
  • Screen Recording
Drag-and-Drop Builders/Designers
  • Report Builder
Report Management
  • Report Filters
  • Report Sharing
  • Report Publishing
Data Migration
  • Data Export
Systems/Administrative
  • Segmentation/Grouping
  • Agent Console
  • Agent Management
  • Administrator Console
  • Administrator Management
  • Centralized Console
  • Remote Monitoring & Management (RMM)
Sync/Refresh
  • Contact Sync
Customizable Items
  • Custom Fields
  • Custom Reports
  • Custom Branding
Identity and Access Management (IAM)
  • User Provisioning/Deprovisioning
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • App-Based Authentication
  • PIN-Based Access
  • Clientless Access
  • Guest Access
  • One-Time Use Links
  • Session Management
Integration Options
  • APIs
  • SDKs
Third-Party Integrations
  • ServiceNow
  • Active Directory
Cybersecurity Features
  • Encryption
  • IP Black/White List
Compliance Accreditations
  • HIPAA
  • GDPR
  • SOC
Contact Management
  • Contact Database
Appointments/Scheduling
  • Session Scheduling
After-Sales Service
  • Phone Support
  • Email Support
  • Chat Support
  • Technical Support
  • Developer Support
  • Training/Tutorial
  • Product Guide/Manual
  • Dedicated Account Manager
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