In our comparison of JumpCloud vs. Surfly, JumpCloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Jump cloud has helped reduce our overall costs as there is no need for on-site hardware to provide our services. Managing a large number of computers has now been made simpler and efficient.
Budget-friendly pricing, no on-site hardware required, easy to use
None
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
By automating password policy changes and providing group-based access management, JumpCloud has simplified my IT management chores and saved me time and money. I've had no problems with the platform, and I like how well it manages user access privileges.
Automates tasks, saving time and improving cost-effectiveness
None
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
Jump cloud has helped reduce our overall costs as there is no need for on-site hardware to provide our services. Managing a large number of computers has now been made simpler and efficient.
Budget-friendly pricing, no on-site hardware required, easy to use
None
By automating password policy changes and providing group-based access management, JumpCloud has simplified my IT management chores and saved me time and money. I've had no problems with the platform, and I like how well it manages user access privileges.
Automates tasks, saving time and improving cost-effectiveness
None
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
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In our rating and review comparison of JumpCloud vs. Surfly, Surfly has 82 user reviews and JumpCloud has 8. The average star rating for Surfly is 4.65 while JumpCloud has an average rating of 4.5. Surfly has more positive reviews than JumpCloud. Comparing JumpCloud vs. Surfly reviews, Surfly has stronger overall reviews.
JumpCloud vs. Surfly both offer a strong set of features and functionality including Remote Support Features, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Password Management, Contact Management, After-Sales Service. In our feature comparison of JumpCloud vs. Surfly, JumpCloud offers more of the most popular features and tools than Surfly.
In our pricing comparison of JumpCloud vs. Surfly, Surfly's pricing starts at N/A/month and is more affordable compared to Surfly's starting cost of N/A/month.
Our comparison of JumpCloud vs. Surfly shows that JumpCloud scores higher in usability for ease of use. Surfly scores higher in meets requirements, learning curve, setup & support, quality of support, ease of admin, but JumpCloud has the best scores overall for system usability.
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