Help Lightning vs. LogMeIn Rescue by GoTo: Which is Best?

Help Lightning vs. LogMeIn Rescue by GoTo: Which is Best?

Help Lightning vs. LogMeIn Rescue by GoTo Best Overall: LogMeIn Rescue by GoTo

In our comparison of Help Lightning vs. LogMeIn Rescue by GoTo, LogMeIn Rescue by GoTo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Help Lightning Quick Info
WH Score:
8.3
Pricing Score:
7.9
Feature Score:
7.7
Usability Score:
7.9
Company Size:Large Market
Platforms:
LogMeIn Rescue by GoTo Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
8.2
Usability Score:
7.9
Company Size:All Sizes
Platforms:

Pricing

Help Lightning Pricing
Price Range
Contact Us

* Vendor does not share prices.

LogMeIn Rescue by GoTo Pricing
LogMeIn Rescue by GoTo
$108.25
per user / per month

Features

Help Lightning Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Session Pausing
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
LogMeIn Rescue by GoTo Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Session Pausing
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect

Pros & Cons

Help Lightning Pros & Cons
Pros
  • Accessible and no hardware required.
Cons
  • Adoption curve for seasoned technicians.
LogMeIn Rescue by GoTo Pros & Cons
Pros
  • Rescue software excels in providing remote access to computers, especially when administrative rights are required
  • Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.
Cons
  • When controlling someone's device, the movement can be a bit slow.

Reviews

Help Lightning Reviews
Top Favorable Review
L
Leslie
Reviewed on Jul 2, 2021

Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.

Accessible and no hardware required

Adoption curve for seasoned technicians

Top Critical Review
L
Leslie
Reviewed on Jul 2, 2021

Help Lightning's convenience and virtual capabilities have transformed the way we handle various tasks and challenges. The absence of hardware requirements allows widespread accessibility, making it easy for users across the globe to utilize the platform with their mobile devices.

Accessible and no hardware required

Adoption curve for seasoned technicians

LogMeIn Rescue by GoTo Reviews
Top Favorable Review
M
Mark
Reviewed on Jul 2, 2021

Rescue serves as a vital tool for our IT department, enabling us to remotely access users' devices and effectively resolve issues. We rely on this software on a daily basis as it provides us with a comprehensive feature set that caters to all our job requirements.

Rescue software excels in providing remote access to computers, especially when administrative rights are required. Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.

Rescue's user interface feels outdated and can be challenging to navigate at times. The administrator portal lacks the desired level of robustness. Additionally, it may encounter difficulties when used in low-bandwidth connections for remote access.

Top Critical Review
C
Carmen
Reviewed on Jul 2, 2021

I encountered issues such as network configuration missing and insufficient permissions for my user to complete tasks on my laptop. Rescue was helpful in resolving those problems

I really like how Rescue allows a person to control my device (laptop) to check the issue and enables me to chat with them regarding the problem.

When controlling someone's device, the movement can be a bit slow

Alternatives

Help Lightning Alternatives
LogMeIn Rescue by GoTo Alternatives
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Help Lightning vs. LogMeIn Rescue by GoTo: Detailed Comparison

Help Lightning vs. LogMeIn Rescue by GoTo Top Ratings & Reviews: LogMeIn Rescue by GoTo

In our rating and review comparison of Help Lightning vs. LogMeIn Rescue by GoTo, LogMeIn Rescue by GoTo has 79 user reviews and Help Lightning has 22. The average star rating for LogMeIn Rescue by GoTo is 4.53 while Help Lightning has an average rating of 4.45. LogMeIn Rescue by GoTo has more positive reviews than Help Lightning. Comparing Help Lightning vs. LogMeIn Rescue by GoTo reviews, LogMeIn Rescue by GoTo has stronger overall reviews.

Help Lightning vs. LogMeIn Rescue by GoTo Best Features & Functionality: LogMeIn Rescue by GoTo

Help Lightning vs. LogMeIn Rescue by GoTo both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Data Migration, Systems/Administrative, Sync/Refresh, Customizable Items, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, Contact Management, Appointments/Scheduling, After-Sales Service. In our feature comparison of Help Lightning vs. LogMeIn Rescue by GoTo, LogMeIn Rescue by GoTo offers more of the most popular features and tools than Help Lightning.

Help Lightning vs. LogMeIn Rescue by GoTo Best Pricing: LogMeIn Rescue by GoTo

In our pricing comparison of Help Lightning vs. LogMeIn Rescue by GoTo, LogMeIn Rescue by GoTo's pricing starts at $108.25/month and is more affordable compared to LogMeIn Rescue by GoTo's starting cost of $108.25/month.

Help Lightning vs. LogMeIn Rescue by GoTo Best Usability: LogMeIn Rescue by GoTo

Our comparison of Help Lightning vs. LogMeIn Rescue by GoTo shows that LogMeIn Rescue by GoTo scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Help Lightning scores higher in meets requirements, but LogMeIn Rescue by GoTo has the best scores overall for system usability.

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