Fuze vs. Poly: Which is Best? - Wheelhouse

Fuze vs. Poly: Which is Best?

Fuze vs. Poly Best Overall: Fuze

In our comparison of Fuze vs. Poly, Fuze is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Fuze Quick Info
WH Score:
8.8
Pricing Score:
8.5
Feature Score:
8.3
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Poly Quick Info
WH Score:
8.5
Pricing Score:
8.1
Feature Score:
7.8
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

Fuze Pricing
Price Range
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* Vendor does not share prices.

Poly Pricing
Price Range
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* Vendor does not share prices.

Features

Fuze Features
  • Audio Conferencing
  • Video Conferencing
  • Meeting Link
  • Dial-In/Dial-Out Number
  • Screen Sharing
  • Group Chat
  • International Calling
  • Meeting Reports
  • Admin Reports
  • HD Voice
  • HD Video
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Word
  • Presence Settings
Poly Features
  • Audio Conferencing
  • Video Conferencing
  • Meeting Link
  • Dial-In/Dial-Out Number
  • Screen Sharing
  • Group Chat
  • International Calling
  • Meeting Reports
  • Admin Reports
  • HD Voice
  • HD Video
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Word
  • Presence Settings

Pros & Cons

Fuze Pros & Cons
Pros
  • The platform ensures a seamless and efficient experience, particularly for users on Apple devices.
Cons
  • Terrible client care service-inaccessible
  • Bugs are very common.
Poly Pros & Cons
Pros
  • Hands-free calling, and allows you to muktitask.
Cons
  • None.

Reviews

Fuze Reviews
Top Favorable Review
C
Carol
Reviewed on Jul 2, 2021

Fuze is an excellent application that facilitates instant messaging, text communication, and web-based interactions for employees. The added advantage of a free mobile app for calls and texts further enhances its appeal.

The platform ensures a seamless and efficient experience, particularly for users on Apple devices.

While the iOS experience shines, the Android app falls short in terms of notifications. There is a need for improvement we experienced issues with notification functionality.

Top Critical Review
T
Terri
Reviewed on Jul 2, 2021

This system is generally great. Using it every day to make countless calls is great and effective. If you’re thinking of disparate phone choices, this software is worth investing in.

When holding a conference, its ability to share screens is great. It is great and helpful for communication. It is a great time saver tool as it is useful in training, support, and troubleshooting.

Terrible client care service-inaccessible. Bugs are very common.

Poly Reviews
Top Favorable Review
C
Craig
Reviewed on Jul 2, 2021

With the hands-free headset, you can multitask while working and interacting with clients. The main drawback is that tapping the side button to answer a call requires the red light on the button to be lighted.

Hands-free calling, and allows you to muktitask

Red light on the side button has to be lit in order to answer calls and constantly have to check to the phone

Top Critical Review
D
Donna
Reviewed on Jul 2, 2021

I am really happy with the Polycom Group 500 video conferencing solution that I have continued using for three years now. EagleEye is a very smart camera, and the microphone is incredibly sensitive.

Sensitive microphone, intelligent Eagle Eye camera, and saves transportation expenses

None

Alternatives

Fuze Alternatives
Poly Alternatives
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Fuze vs. Poly: Detailed Comparison

Fuze vs. Poly Top Ratings & Reviews: Poly

In our rating and review comparison of Fuze vs. Poly, Poly has 19 user reviews and Fuze has 38. The average star rating for Poly is 4.47 while Fuze has an average rating of 4.13. Poly has more positive reviews than Fuze. Comparing Fuze vs. Poly reviews, Poly has stronger overall reviews.

Fuze vs. Poly Best Features & Functionality: Fuze

Fuze vs. Poly both offer a strong set of features and functionality including Conferencing Capabilities, Remote Support Features, Chat/IM Management, Phone System Features, Reporting & Analytics, Call Management & Administration, Call Routing Types, Collaboration Tools, File Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Compliance Accreditations, After-Sales Service. In our feature comparison of Fuze vs. Poly, Fuze offers more of the most popular features and tools than Poly.

Fuze vs. Poly Best Pricing: Poly

In our pricing comparison of Fuze vs. Poly, Poly's pricing starts at N/A/month and is more affordable compared to Poly's starting cost of N/A/month.

Fuze vs. Poly Best Usability: Poly

Our comparison of Fuze vs. Poly shows that Poly scores higher in usability for ease of use, quality of support, ease of admin. Fuze scores higher in meets requirements, learning curve, setup & support, but Poly has the best scores overall for system usability.

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