In our comparison of FixMe.IT vs. NinjaOne, NinjaOne is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
FixMe.IT allows us to support our remote workers with a lean IT team. It simplifies the management of Windows servers and desktops. The option to preinstall the software and access Windows computers saves us considerable time. Additionally, FixMe.IT permits us to share licenses among multiple IT staff members, resulting in substantial cost savings for team members who infrequently require its usage.
FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers. It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support. With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them. This quick and easy access to end-users' computers significantly reduces the duration of support calls. Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues. FixMe.IT enables us to achieve both efficiently.
The notable drawback of FixMe.IT is its lack of support for Linux, web browsers, and mobile platforms. It would be convenient if end-users could access the application through a web page instead of downloading an executable file and running it.
I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
FixMe.IT resolves the issue of remotely accessing customer servers without relying on RDP (Remote Desktop Protocol). This capability saves me significant time when checking backups and performing other tasks.
FixMe.IT offers exceptional user-friendliness. As an independent IT technician, I rely on it almost daily for remote tech support and monitoring of my clients' servers. The client interface is so straightforward that even those with limited technical knowledge can easily navigate it. When I was searching for a remote support solution, most well-known options were priced at $60 per month or more for a single license. FixMe.IT, on the other hand, costs only $30 per month while delivering the same level of functionality.
My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
FixMe.IT allows us to support our remote workers with a lean IT team. It simplifies the management of Windows servers and desktops. The option to preinstall the software and access Windows computers saves us considerable time. Additionally, FixMe.IT permits us to share licenses among multiple IT staff members, resulting in substantial cost savings for team members who infrequently require its usage.
FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers. It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support. With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them. This quick and easy access to end-users' computers significantly reduces the duration of support calls. Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues. FixMe.IT enables us to achieve both efficiently.
The notable drawback of FixMe.IT is its lack of support for Linux, web browsers, and mobile platforms. It would be convenient if end-users could access the application through a web page instead of downloading an executable file and running it.
FixMe.IT resolves the issue of remotely accessing customer servers without relying on RDP (Remote Desktop Protocol). This capability saves me significant time when checking backups and performing other tasks.
FixMe.IT offers exceptional user-friendliness. As an independent IT technician, I rely on it almost daily for remote tech support and monitoring of my clients' servers. The client interface is so straightforward that even those with limited technical knowledge can easily navigate it. When I was searching for a remote support solution, most well-known options were priced at $60 per month or more for a single license. FixMe.IT, on the other hand, costs only $30 per month while delivering the same level of functionality.
My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.
I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
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In our rating and review comparison of FixMe.IT vs. NinjaOne, FixMe.IT has 60 user reviews and NinjaOne has 35. The average star rating for FixMe.IT is 4.71 while NinjaOne has an average rating of 4.62. FixMe.IT has more positive reviews than NinjaOne. Comparing FixMe.IT vs. NinjaOne reviews, FixMe.IT has stronger overall reviews.
FixMe.IT vs. NinjaOne both offer a strong set of features and functionality including Systems/Administrative, Identity and Access Management (IAM), Remote Support Features, Workflow Automation, Reporting & Analytics, Recording , Help Desk Features, Cybersecurity Features, Network Management, Incident Management, Device Management, Conferencing Capabilities, File Management, Collaboration Tools, Reminders/Alerts, Appointments/Scheduling, Third-Party Integrations, Integration Options, After-Sales Service, Cybersecurity Protection Types, Chat/IM Management. In our feature comparison of FixMe.IT vs. NinjaOne, NinjaOne offers more of the most popular features and tools than FixMe.IT.
In our pricing comparison of FixMe.IT vs. NinjaOne, NinjaOne's pricing starts at N/A/month and is more affordable compared to NinjaOne's starting cost of N/A/month.
Our comparison of FixMe.IT vs. NinjaOne shows that NinjaOne scores higher in usability for setup & support. FixMe.IT scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but NinjaOne has the best scores overall for system usability.
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