ConnectWise Control Support vs. Remote Utilities: Which is Best?

ConnectWise Control Support vs. Remote Utilities: Which is Best?

ConnectWise Control Support vs. Remote Utilities Best Overall: ConnectWise Control Support

In our comparison of ConnectWise Control Support vs. Remote Utilities, ConnectWise Control Support is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
Remote Utilities Quick Info
WH Score:
8.9
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.2
Company Size:Small Business, Mid Market
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
Remote Utilities Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
Remote Utilities Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
Remote Utilities Pros & Cons
Pros
  • Comprehensive remote access and security features.
Cons
  • Internet connectivity dependency.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

Remote Utilities Reviews
Top Favorable Review
E
Eugene
Reviewed on Jul 2, 2021

Remote Utilities provides an excellent solution for remote access to machines. Its support for full remote access, including unattended access and file transfer, ensures smooth and efficient operations. The presence of multiple security options, including 2FA (Two-Factor Authentication), enhances data protection and user authentication. The availability of free licenses for accessing a few machines is a great benefit for smaller setups.

Comprehensive remote access and security features

Initial interface learning curve

Top Critical Review
N
Nathan
Reviewed on Jul 2, 2021

Remote Utilities excels as a comprehensive remote access tool, empowering users with extensive privileges and streamlined file transfer capabilities. While it requires stable internet connectivity on both ends, its value in delivering quick solutions and efficient remote support makes it a standout choice. I highly recommend this tool for anyone seeking a reliable and user-friendly solution for remote access and troubleshooting needs.

Ability to transfer files remotely. Can efficiently control remote computers.

Internet connectivity dependency

Alternatives

ConnectWise Control Support Alternatives
Remote Utilities Alternatives
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ConnectWise Control Support vs. Remote Utilities: Detailed Comparison

ConnectWise Control Support vs. Remote Utilities Top Ratings & Reviews: ConnectWise Control Support

In our rating and review comparison of ConnectWise Control Support vs. Remote Utilities, ConnectWise Control Support has 37 user reviews and Remote Utilities has 11. The average star rating for ConnectWise Control Support is 4.45 while Remote Utilities has an average rating of 4.09. ConnectWise Control Support has more positive reviews than Remote Utilities. Comparing ConnectWise Control Support vs. Remote Utilities reviews, ConnectWise Control Support has stronger overall reviews.

ConnectWise Control Support vs. Remote Utilities Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. Remote Utilities both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. Remote Utilities, ConnectWise Control Support offers more of the most popular features and tools than Remote Utilities.

ConnectWise Control Support vs. Remote Utilities Best Pricing: Remote Utilities

In our pricing comparison of ConnectWise Control Support vs. Remote Utilities, Remote Utilities's pricing starts at N/A/month and is more affordable compared to Remote Utilities's starting cost of N/A/month.

ConnectWise Control Support vs. Remote Utilities Best Usability: ConnectWise Control Support

Our comparison of ConnectWise Control Support vs. Remote Utilities shows that ConnectWise Control Support scores higher in usability for learning curve, setup & support, quality of support. Remote Utilities scores higher in ease of use, meets requirements, ease of admin, but ConnectWise Control Support has the best scores overall for system usability.

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