ConnectWise Control Support
ConnectWise Control Support
37 reviews
WH Score

ConnectWise Control Support Overview

What is ConnectWise Control Support?

ConnectWise Control is a remote support software that empowers IT professionals to deliver efficient remote assistance to clients and employees. The software's user-friendly interface and comprehensive feature set make it a preferred choice for businesses of all sizes. 

ConnectWise Control stands out for its exceptional support services. The company provides extensive resources such as documentation, tutorials, and forums to assist users in maximizing the software's potential. Furthermore, their dedicated support team is available 24/7, ready to promptly address any inquiries or concerns. With their expertise and commitment to customer satisfaction, the ConnectWise Control support team ensures users receive tailored solutions to meet their specific requirements.

In addition to its exceptional support, ConnectWise Control prioritizes robust security features. The software implements industry-standard encryption protocols to safeguard all data transmitted between the remote computer and the support technician. This powerful security framework guarantees the protection and confidentiality of sensitive information. 

ConnectWise Control is ideal for businesses seeking a reliable and secure remote support solution. Its excellent support services and robust security features make it a valuable asset for organizations of any size. Whether you are a small business or a large enterprise, ConnectWise Control is the comprehensive solution to your remote support needs.

ConnectWise Control Support Awards

All Years
ConnectWise Control Support - Editors Choice 2024

Company:ConnectWise, LLC.
Categories:Remote Support

ConnectWise Control Support Recent Reviews

Reviewed on 7 December 2023

The handiest tool I have for everyday tasks.

Because it eliminates the need for on-site visits, ConnectWise ScreenConnect is an easy-to-use remote assistance product that has saved our organization money and time. The program is dependable, never crashes, and easily interfaces with other ConnectWise systems. ConnectWise ScreenConnect is a robust and dependable remote help solution that we heartily recommend to any IT professional.

  • Easy to use, reliable and responsive remote software and integrates with other ConnectWise platforms.
  • App navigation is not good and user interface and icon needs an update.

Reviewed on 24 September 2023

Great value for money

Majority of our customers require a one-time service or an annual support requirement. The fact that customers do not need to hav ethe desktop client installed for us to provide the support they need is a great advantage. We would recommend the self-hosted model as it is quite easy to setup and can be customized to meet your requirements.

  • Gets the job done, maintenance charges incurred only when we require maintenance, easy setup and configuration process, desktop client not required by customer for our support.
  • Didn't get the setup we paid for, tech support almost non-existent.

ConnectWise Control Support Pricing

per user / per month
ConnectWise Control Support Pricing Details

ConnectWise Control Support Key Features

Remote Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Lock On Disconnect
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
  • Streaming
Chat/IM Management
  • Group Chat
  • Private Chat
ConnectWise Control Support Features Details

ConnectWise Control Support Media


ConnectWise Control Support Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Support category is 8.7

ConnectWise Control Support Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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