ConnectWise Control Support
ConnectWise Control Support
37 reviews
WH Score

Top ConnectWise Control Support Features

What are the Best ConnectWise Control Support Features?

ConnectWise Control is a comprehensive remote support platform that enables businesses to deliver exceptional technical support to their customers. With a wide range of sought-after features, ConnectWise Control ensures efficient management and monitoring of remote desktop sessions from a centralized dashboard.

Key features of ConnectWise Control include two-factor authentication, file transfers, deployment management, remote support agents, and process automation. These features provide businesses with the tools to streamline support operations and enhance productivity. The platform supports multi-monitor displays and Wake-On-LAN, ensuring easy accessibility to remote devices regardless of their location.

ConnectWise Control emphasizes collaboration by offering audio and video conferencing, group chat, and screen-sharing capabilities. These features facilitate effective communication and enable seamless collaboration between support teams and customers. The platform supports multiple languages and can be customized to meet the unique needs of different businesses.

Security is a top priority for ConnectWise Control, as evidenced by its SSL certificates, encryption, and data security features. These robust measures ensure the protection of sensitive information and maintain the integrity of remote support sessions.

Remote Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
  • Lock On Disconnect
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
  • Streaming
Chat/IM Management
  • Group Chat
  • Private Chat
Collaboration Tools
  • Annotations
File Management
  • File Sharing
  • File Transfers
Reporting & Analytics
  • Audit Trail
  • Diagnostic Reports
  • Authentication Reports
  • Session Reports
  • Surveys/Questionnaires/Polls
Data Management
  • Database Maintenance
  • Policy Management
  • Agent Management
  • Centralized Console
  • Command Line Provisioning
  • System Diagnostics
  • Update/Patch Management
Language & Speech
  • Multilingual Interface
Customizable Items
  • Custom Forms
  • Custom Branding
Identity and Access Management (IAM)
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • Multi-Factor Authentication (MFA)
  • Knowledge-Based Authentication
  • PIN-Based Access
  • One-Time Use Links
  • Session Management
  • Lightweight Directory Access Protocol (LDAP)
Password Management
  • Password Strength Check
Integration Options
  • APIs
Cybersecurity Features
  • Data Security
  • Encryption
After-Sales Service
  • Phone Support
  • Email Support
  • Forum
  • Training/Tutorial
  • Product Guide/Manual
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