In our comparison of BeyondTrust vs. Surfly, BeyondTrust is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.
File sharing, remote sessions and customization
None
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.
BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.
One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.
File sharing, remote sessions and customization
None
BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.
BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.
One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
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In our rating and review comparison of BeyondTrust vs. Surfly, Surfly has 82 user reviews and BeyondTrust has 91. The average star rating for Surfly is 4.65 while BeyondTrust has an average rating of 4.60. Surfly has more positive reviews than BeyondTrust. Comparing BeyondTrust vs. Surfly reviews, Surfly has stronger overall reviews.
BeyondTrust vs. Surfly both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of BeyondTrust vs. Surfly, BeyondTrust offers more of the most popular features and tools than Surfly.
In our pricing comparison of BeyondTrust vs. Surfly, Surfly's pricing starts at 0/month and is more affordable compared to Surfly's starting cost of 0/month.
Our comparison of BeyondTrust vs. Surfly shows that BeyondTrust scores higher in usability for setup & support. Surfly scores higher in ease of use, meets requirements, learning curve, quality of support, ease of admin, but BeyondTrust has the best scores overall for system usability.
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