In our comparison of Allworx vs. GoToConnect, GoToConnect is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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It was initially difficult to begin using this software and to keep the availability of reps in queues shutting the server required some customization
Installing it is simple, it is inexpensive, and every department can have disparate setups on their phones as settings are customizable.
The calls that this system can handle are minimal. You require another phone server if you want more than 10 queues since that’s the maximum number of queues.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
Great features and gets the job done
Very helpful, collaborative, has plenty of diverse features and function that make communication in a business environment easy and effectual, has a desktop app that lets you see on the screen of the computer incoming and outgoing calls and the availability of other persons in your network. Tracing your employee’s calls is equally possible using Allworx.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
It was initially difficult to begin using this software and to keep the availability of reps in queues shutting the server required some customization
Installing it is simple, it is inexpensive, and every department can have disparate setups on their phones as settings are customizable.
The calls that this system can handle are minimal. You require another phone server if you want more than 10 queues since that’s the maximum number of queues.
Great features and gets the job done
Very helpful, collaborative, has plenty of diverse features and function that make communication in a business environment easy and effectual, has a desktop app that lets you see on the screen of the computer incoming and outgoing calls and the availability of other persons in your network. Tracing your employee’s calls is equally possible using Allworx.
Voice quality is good and can be set up easily but has a learning curve.
Billing is not correct, customer service is not responsive, blocking spam callers feature is missing. Sheer wastage of time and money.
We lately switched to Jive and left all, the issues of call dropping and voice disturbance far behind. My favorite of all the things is their customer service. Every time I spoke to them, they are very supportive and friendly. They let you know what to do in such a simple way which saves you a lot of time.
I don't have any cons.
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In our rating and review comparison of Allworx vs. GoToConnect, GoToConnect has 35 user reviews and Allworx has 6. The average star rating for GoToConnect is 4.45 while Allworx has an average rating of 4.16. GoToConnect has more positive reviews than Allworx. Comparing Allworx vs. GoToConnect reviews, GoToConnect has stronger overall reviews.
Allworx vs. GoToConnect both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Appointments/Scheduling, Drag-and-Drop Builders/Designers, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of Allworx vs. GoToConnect, GoToConnect offers more of the most popular features and tools than Allworx.
In our pricing comparison of Allworx vs. GoToConnect, GoToConnect's pricing starts at $27/month and is more affordable compared to GoToConnect's starting cost of $27/month.
Our comparison of Allworx vs. GoToConnect shows that GoToConnect scores higher in usability for learning curve, ease of admin. Allworx scores higher in ease of use, meets requirements, setup & support, quality of support, but GoToConnect has the best scores overall for system usability.
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