3CX vs. Mitel: Which is Best? - Wheelhouse

3CX vs. Mitel: Which is Best?

3CX vs. Mitel Best Overall: 3CX

In our comparison of 3CX vs. Mitel, 3CX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

3CX Quick Info
WH Score:
8.4
Pricing Score:
7.7
Feature Score:
7.7
Usability Score:
7.7
Company Size:All Sizes
Platforms:
Mitel Quick Info
WH Score:
8.0
Pricing Score:
7.8
Feature Score:
7.5
Usability Score:
7.7
Company Size:All Sizes
Platforms:

Pricing

3CX Pricing
3CX Free
Free
per year
3CX SMB
$175
per year
3CX PRO
$145
per year
3CX ENT
$180
per year
Mitel Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

3CX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Mitel Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

3CX Pros & Cons
Pros
  • Operating it is simple, you don’t require to recall as you can copy and paste numbers within the system.
Cons
  • Poor client care service.
Mitel Pros & Cons
Pros
  • Even the novice to the systems can use MiCloud Business with ease
  • Besides, it does provide the functionality to get the work done as needed
  • Everyone who needs such an application, I strongly recommend this product to them.
Cons
  • Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Reviews

3CX Reviews
Top Favorable Review
B
Brandon
Reviewed on Jul 2, 2021

Operating it is simple, you don’t require to recall as you can copy and paste numbers within the system.

It frequently logs me out, and logging back in requires support assistance- a very lengthy process.

Top Critical Review
G
Gerald
Reviewed on Jul 2, 2021

If the software was commissioned appropriately, services could be much better.

Using it is simple and quick, and using the app it is possible to access it via phone.

Poor client care service.

Mitel Reviews
Top Favorable Review
L
Letitia
Reviewed on Jul 2, 2021

You can do your work well using MiCloud, what's more; it is easy to use.

Even the novice to the systems can use MiCloud Business with ease. Besides, it does provide the functionality to get the work done as needed. Everyone who needs such an application, I strongly recommend this product to them.

It can be slow to load and for some people's liking, wish it were faster!

Top Critical Review
E
Earl
Reviewed on Jul 2, 2021

Before investing in this system, you should make sure that it is suited to your company's organizational structure and your particular needs.

There are many options that become available to use for your business when you utilize this system. There are a lot of helpful functions.

Even though it is relatively easy to use, there is a need to retrain almost constantly due to a high number of updates to the product.

Alternatives

3CX Alternatives
Mitel Alternatives
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3CX vs. Mitel: Detailed Comparison

3CX vs. Mitel Top Ratings & Reviews: 3CX

In our rating and review comparison of 3CX vs. Mitel, 3CX has 88 user reviews and Mitel has 28. The average star rating for 3CX is 4.32 while Mitel has an average rating of 4.17. 3CX has more positive reviews than Mitel. Comparing 3CX vs. Mitel reviews, 3CX has stronger overall reviews.

3CX vs. Mitel Best Features & Functionality: 3CX

3CX vs. Mitel both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Customer Management, Supported Channels, Collaboration Tools, Customizable Items, Contact Management, Reminders/Alerts, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, File Management, Third-Party Integrations, Microsoft 365, Systems/Administrative, Disaster Recovery, After-Sales Service. In our feature comparison of 3CX vs. Mitel, 3CX offers more of the most popular features and tools than Mitel.

3CX vs. Mitel Best Pricing: Mitel

In our pricing comparison of 3CX vs. Mitel, Mitel's pricing starts at N/A/month and is more affordable compared to Mitel's starting cost of N/A/month.

3CX vs. Mitel Best Usability: Mitel

Our comparison of 3CX vs. Mitel shows that Mitel scores higher in usability for quality of support, ease of admin. 3CX scores higher in ease of use, meets requirements, learning curve, setup & support, but Mitel has the best scores overall for system usability.

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