LogMeIn Rescue by GoTo Overview

What is LogMeIn Rescue by GoTo?

LogMeIn Rescue by GoTo is a remote support software that provides seamless remote control, file transfer, and mobile support features to enhance the efficiency and effectiveness of remote assistance.

With Rescue's remote control feature, support agents can gain secure access to customers' devices, taking control to diagnose and resolve issues directly. This allows for real-time troubleshooting and quick problem resolution without customers needing to navigate complex steps independently.

The file transfer capability in Rescue simplifies the process of transferring files between support agents and customers' devices. Whether it's sharing essential documents, software updates, or diagnostic tools, file transfer is quick and easy, ensuring smooth collaboration and streamlined support.

One of the notable strengths of Rescue is its robust mobile support. With the proliferation of mobile devices, Rescue stands out by providing comprehensive support for smartphones and tablets, including iOS and Android platforms. Support agents can remotely access and troubleshoot mobile devices, empowering them to address issues even when customers are on the go.

These features collectively contribute to a seamless and efficient support experience, enabling support agents to deliver precise solutions while minimizing customer effort. Rescue's focus on remote control, file transfer, and mobile support ensures that users receive the assistance they need, regardless of their devices, improving customer satisfaction and enhancing support outcomes.

Company:GoTo

Categories:Remote Support

Platforms:

Links:App Store, Google Play

LogMeIn Rescue by GoTo Recent Reviews

Patrick

Reviewed on 7 June 2023

LogMeIn proves to be an indispensable ally, providing reliable and useful features that enhance productivity.

Rescue primarily solves the issue of remote support, allowing us to assist users from a distance. This capability significantly benefits our operations.

Pros

The user-friendly interface and the ability to establish seamless connections are the standout features of Rescue.

Cons

There aren't many, as Rescue effectively caters to our service requirements.

Harriett

Reviewed on 7 June 2023

It was okay!

Rescue allows remote access to user systems, eliminating the need for cumbersome phone-based guidance. This feature is particularly valuable for help desk agents. Additionally, the software's capability to easily capture and store screenshots aids in documenting and resolving issues effectively.

Pros

The software's ability to establish fast connections for prompt issue resolution is highly valued
Additionally, Rescue ensures that users are always aware of the individuals they are connecting with, enhancing security
The responsive chat feature and easy-to-store screenshots contribute to a positive user experience.

Cons

There are a couple of drawbacks
Firstly, my team and I lacked administrative access to user systems, which may have been due to company policy or software limitations
Additionally, there were instances when the connection speed significantly slowed, resulting in a nearly two-minute delay between the user downloading the session tool and my ability to connect
As a workaround, we often had to use Skype
Furthermore, connections to Mac users often fail, posing a challenge.