Eptica-logo

Eptica - CRM

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

Eptica is the prominent European provider of multichannel and multilingual CRM solutions, providing Client Interaction Management tools, as well as email, web, social media, chat and management knowledge base offerings.

Its solutions available in SaaS mode allow for synergies between the web and customer services of a company to improve its customers’ commitment. Eptica integrates its search technology and multilingual linguistic analysis at the heart of its Omni-channel customer interaction management platform.

The multilingual solution, called the Eptica Customer Engagement Suite, transforms customer service by applying linguistic analysis capabilities and natural language processing to all text from digital channels.

Eptica’s CRM features include:

  • Self-service - manage a dynamic FAQ on your website: Eptica Self-service automatically suggests the best answers to written questions in natural languages on the web that reduce your volume of calls and emails by up to 65%.
  • Smart Email Management: Eptica Linguistic natural language processing allows you to analyze and automatically detect the key elements of a message: its meaning, its language and sentiment.
  • Smart Social Media interaction: To monitor end to end conversations, Eptica Social Media helps you to listen, respond and interact effectively with your customers and prospects on social media.
  • Contact Wizard - Management Knowledge Base: An essential, self-learning and dynamic feature that helps Customer Service Advisors to better respond to calls. Improve agent efficiency by providing quick responses that are relevant and consistent to all client requests.
  • Proactive Chat management: Eptica Proactive Chat will help you generate instant customer satisfaction by targeting your visitors to help them navigate your website, increasing your sales.

The combination of linguistics, email management, the self-learning knowledge management and a set of open APIs makes the Epitca platform popular with a growing number of companies around the world.

Features

Deployment
  • Hosted (Cloud)
  • On-Site (Premise)
Features
  • Mobile App
  • Dialer Integration
  • Invoicing
  • Email Marketing
  • Marketing Automation
  • Analytics
  • Knowledge Database
Pricing Model
  • Monthly subscription per user
  • Yearly subscription per user
  • Metered per minute
  • Monthly site license
  • Yearly site license
  • Flat fee
  • Monthly subscription
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Target Company Size
  • Startup
  • Small-to-Medium Business
  • Enterprise
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
  • Account Manager
Mobile Apps Offered
  • None
  • iOS
  • Android
Installation Options
  • Self-Installation
  • Professional Installation
Service Level Agreement
  • Yes
  • No
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Compatible Operating System(s)
  • Windows
  • iOS
  • Linux
  • Mac
  • Android
Deployment
  • Hosted/Cloud
  • On-Premise
  • Mobile
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Email Marketing
  • Competitor Tracking
  • Campaign Management
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Social Activity Automation
  • Shopping Cart Abandonment
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Email Management
  • Customer Portal/Account
  • Self-Service
  • Real Time Sharing
  • Chat/IM
  • Case Management
  • Knowledge Management
  • Escalation
  • Call Center Support
  • Custom Reports
  • Built-in Reports
  • Ticketing
System / Management Features
  • Employee Tracking & Support Applications
  • Group Calendar
  • Performance Reviews
  • Employee Profiles
  • Knowledge base
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Outlook
  • Constant Contact
  • GetResponse
  • Web Dialer
  • Facebook
  • Twitter
  • LinkedIn

Pricing

Request a custom quote for your business

Get Pricing

Recommended Articles

CRM Trend Watch: CRM Is Expanding Beyond Customer Service and Sales

Customer Relationship Management (CRM) software is considered one of the must-have business tools for companies of ev...

Your Employees Aren't Using Your CRM…

Less than 40% of CRM customers have end-user adoption rates above 90%. -CSO Insights

The Importance of Customer Relationship Management Software for Small Businesses

If there’s one thing that all businesses strive for, it’s customers. How do companies get new customers a...

How a CRM Benefits Small Businesses

Customer Relationship Management software, or CRM for short, is technology small businesses can utilize in order to s...

4 Ways to Use Your CRM During the Holiday Sales Season

Your CRM solution offers an invaluable collection of tools and features that you can leverage successfully in your bu...

5 Ways Your Sales Team Should be Using Your CRM

CRM solutions provide a vast array of tools and features that have become business necessities for managing contacts,...

What Should Your Small Business be Looking For in a CRM?

Customer Relationship Management (CRM) software solutions are a business must-have for creating an accurate, valuable...

6 CRM Trends to Embrace in 2019

As businesses aim to become more customer-centric, the field of CRM software has much to experiment with. What's in store for 2019? This article provides some valuable insights.

Is your CRM ‘Sales-Enabled’?

Think that CRM is only meant for logging in inquiries made by customers? Thanks to AI, software integration and a host of other new-age advancements - it's more than just that!

Top 10 Best Ways to Manage Your Leads

No matter the niche or size of your company, every growing business relies heavily upon a common mission—acquir...

The Pros and Cons of Open Source CRM

An important aspect of business growth is the ability to effectively track and prioritize your leads, relationships, ...

Mastering Mobile Connectivity: The 7 Best Apps

The world is becoming increasingly mobile, and businesses and organizations that intend to keep up with the competiti...

Loading Reviews..