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Eptica CRM Software

  • Deployment:
  • Company Size: S M L
  • Features:
  • Platforms:
  • Pricing:

Eptica is the prominent European provider of multichannel and multilingual CRM solutions, providing Client Interaction Management tools, as well as email, web, social media, chat and management knowledge base offerings.

Details

Eptica is the prominent European provider of multichannel and multilingual CRM solutions, providing Client Interaction Management tools, as well as email, web, social media, chat and management knowledge base offerings.

Its solutions available in SaaS mode allow for synergies between the web and customer services of a company to improve its customers’ commitment. Eptica integrates its search technology and multilingual linguistic analysis at the heart of its Omni-channel customer interaction management platform.

The multilingual solution, called the Eptica Customer Engagement Suite, transforms customer service by applying linguistic analysis capabilities and natural language processing to all text from digital channels.

Eptica’s CRM features include:

  • Self-service - manage a dynamic FAQ on your website: Eptica Self-service automatically suggests the best answers to written questions in natural languages on the web that reduce your volume of calls and emails by up to 65%.
  • Smart Email Management: Eptica Linguistic natural language processing allows you to analyze and automatically detect the key elements of a message: its meaning, its language and sentiment.
  • Smart Social Media interaction: To monitor end to end conversations, Eptica Social Media helps you to listen, respond and interact effectively with your customers and prospects on social media.
  • Contact Wizard - Management Knowledge Base: An essential, self-learning and dynamic feature that helps Customer Service Advisors to better respond to calls. Improve agent efficiency by providing quick responses that are relevant and consistent to all client requests.
  • Proactive Chat management: Eptica Proactive Chat will help you generate instant customer satisfaction by targeting your visitors to help them navigate your website, increasing your sales.

The combination of linguistics, email management, the self-learning knowledge management and a set of open APIs makes the Epitca platform popular with a growing number of companies around the world.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

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