Back

Eptica Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
  • Resources
  • Media
Eptica

By Enghouse Systems Limited

Wheelhouse Score
2.11/5
Average
Rating
3.00/5
Above Average
Features
1.32/5
Average
Pricing
Mid-Range

The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs.

The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs.

AI is a key component of Eptica, and is used in a number of areas to enhance CX. From automatic answer suggestions to teaching your exclusive knowledge base with machine learning, improve customer relationships further with chatbots that can answer common questions in an instant.