Eptica Reviews, Features & Pricing 2021 - Wheelhouse

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The Digital Conversation solution from Eptica involves all aspects of your customer’s journey, so that all communication avenues are unified into one centralized platform. Monitor activities on a real-time basis, while creating unique engagement rules to address users with specific needs.

AI is a key component of Eptica, and is used in a number of areas to enhance CX. From automatic answer suggestions to teaching your exclusive knowledge base with machine learning, improve customer relationships further with chatbots that can answer common questions in an instant.

Above Average
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the CRM category is 4.19.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Eptica Features

Packages
Features
Support Features
FAQs Section
Telephone Support
Email Support
24/7 Support
Online Chat
Salesforce Automation
Call Management
Contact Management
Customer Interactions
Lead Management
Opportunity Management
Sales Analytics
Marketing Automation
Email Marketing
Sales Pipeline
Custom Dashboards
Customer Service Features
Email Management
Customer Portal/Account
Self-Service
Chat/IM
Case Management
Knowledge Management
Call Center Support
Answer Suggestions
Interaction History
Phone to Co-Browsing
System/Management Features
Knowledge base
Social CRM
AI Features
Rules
Eptica Digital Conversation Solutions
28/28
 
 
 
 
 

Eptica Pricing

Request a custom quote for your business

Eptica Resources

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