In our comparison of Surfly vs. TeamViewer, Surfly is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.
It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
It can be initially confusing for users to understand the relation between host and customer programs.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.
Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.
There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
It has worked well for the many years I have used it mainly to support people contacting me for tech assistance.
It functions well, it is seamless, and walking a person through the process of giving me one-time access to their computer on the phone is very simple.
It can be initially confusing for users to understand the relation between host and customer programs.
While working from home, I often use TeamViewer for short term remote logins. Setting up an account for all my machines is very simple and without using the temporary passwords provided by default by TeamViewer, one can connect with a unique password once TeamViewer is running in the background.
Using the secure file transfer window, it is simple to transfer files, if many monitors are connected to the remote PC it functions well, switching the active monitors from a remote customer is simple, it doesn’t matter the OS running on the machines on both ends as it is a cross-platform app, accessing all my desktops remotely is simple thanks to TeamViewer, remote computer seems like a seamless experience if both ends are supported by the right internet speed, and you simply need to open TeamViewer from your phone and turn your multi-touch display into a responsive trackpad for the desktop if you’re missing trackpads for your computer.
There are limitations to the free version. It may be a bad idea for a prolonged session of remote login.
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In our rating and review comparison of Surfly vs. TeamViewer, Surfly has 82 user reviews and TeamViewer has 102. The average star rating for Surfly is 4.65 while TeamViewer has an average rating of 4.58. Surfly has more positive reviews than TeamViewer. Comparing Surfly vs. TeamViewer reviews, Surfly has stronger overall reviews.
Surfly vs. TeamViewer both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Collaboration Tools, Document Management, Signature Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Data Management, Data Migration, Systems/Administrative, Enhancements & Personalization, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of Surfly vs. TeamViewer, Surfly offers more of the most popular features and tools than TeamViewer.
In our pricing comparison of Surfly vs. TeamViewer, TeamViewer's pricing starts at $24.9/month and is more affordable compared to TeamViewer's starting cost of $24.9/month.
Our comparison of Surfly vs. TeamViewer shows that Surfly scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. TeamViewer scores higher in setup & support, quality of support, but Surfly has the best scores overall for system usability.
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