Remote Utilities vs. Zoho Assist: Which is Best?

Remote Utilities vs. Zoho Assist: Which is Best?

Remote Utilities vs. Zoho Assist Best Overall: Remote Utilities

In our comparison of Remote Utilities vs. Zoho Assist, Remote Utilities is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Remote Utilities Quick Info
WH Score:
8.9
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.2
Company Size:Small Business, Mid Market
Platforms:
Zoho Assist Quick Info
WH Score:
8.7
Pricing Score:
8.1
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Remote Utilities Pricing
Price Range
Contact Us

* Vendor does not share prices.

Zoho Assist Pricing
Free
Free
per user / per month
Standard
$10
per user / per month
Professional
$15
per user / per month
Enterprise
$24
per user / per month

Features

Remote Utilities Features
  • Screen Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Switch Users
  • Remote Printing
  • Screen Blanking
Zoho Assist Features
  • Screen Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Switch Users
  • Remote Printing
  • Screen Blanking

Pros & Cons

Remote Utilities Pros & Cons
Pros
  • Comprehensive remote access and security features.
Cons
  • Internet connectivity dependency.
Zoho Assist Pros & Cons
Pros
  • I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature
  • It works perfectly without any voice lag.
Cons
  • One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment
  • Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Reviews

Remote Utilities Reviews
Top Favorable Review
E
Eugene
Reviewed on Jul 2, 2021

Remote Utilities provides an excellent solution for remote access to machines. Its support for full remote access, including unattended access and file transfer, ensures smooth and efficient operations. The presence of multiple security options, including 2FA (Two-Factor Authentication), enhances data protection and user authentication. The availability of free licenses for accessing a few machines is a great benefit for smaller setups.

Comprehensive remote access and security features

Initial interface learning curve

Top Critical Review
N
Nathan
Reviewed on Jul 2, 2021

Remote Utilities excels as a comprehensive remote access tool, empowering users with extensive privileges and streamlined file transfer capabilities. While it requires stable internet connectivity on both ends, its value in delivering quick solutions and efficient remote support makes it a standout choice. I highly recommend this tool for anyone seeking a reliable and user-friendly solution for remote access and troubleshooting needs.

Ability to transfer files remotely. Can efficiently control remote computers.

Internet connectivity dependency

Zoho Assist Reviews
Top Favorable Review
L
Linnea
Reviewed on Jul 2, 2021

Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.

I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.

One aspect I dislike is the need to install the application on the same PCs every time.

Top Critical Review
T
Terry
Reviewed on Jul 2, 2021

Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.

I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.

One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Alternatives

Remote Utilities Alternatives
Zoho Assist Alternatives
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Remote Utilities vs. Zoho Assist: Detailed Comparison

Remote Utilities vs. Zoho Assist Top Ratings & Reviews: Zoho Assist

In our rating and review comparison of Remote Utilities vs. Zoho Assist, Zoho Assist has 42 user reviews and Remote Utilities has 11. The average star rating for Zoho Assist is 4.40 while Remote Utilities has an average rating of 4.09. Zoho Assist has more positive reviews than Remote Utilities. Comparing Remote Utilities vs. Zoho Assist reviews, Zoho Assist has stronger overall reviews.

Remote Utilities vs. Zoho Assist Best Features & Functionality: Zoho Assist

Remote Utilities vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Google Workspace, Zoho, Appointments/Scheduling, Limits, After-Sales Service. In our feature comparison of Remote Utilities vs. Zoho Assist, Zoho Assist offers more of the most popular features and tools than Remote Utilities.

Remote Utilities vs. Zoho Assist Best Pricing: Zoho Assist

In our pricing comparison of Remote Utilities vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.

Remote Utilities vs. Zoho Assist Best Usability: Remote Utilities

Our comparison of Remote Utilities vs. Zoho Assist shows that Remote Utilities scores higher in usability for ease of use, quality of support. Zoho Assist scores higher in meets requirements, learning curve, setup & support, ease of admin, but Remote Utilities has the best scores overall for system usability.

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