LogMeIn Rescue by GoTo vs. VNC Connect: Which is Best?

Rescue serves as a vital tool for our IT department, enabling us to remotely access users' devices and effectively resolve issues. We rely on this software on a daily basis as it provides us with a comprehensive feature set that caters to all our job requirements.

Rescue software excels in providing remote access to computers, especially when administrative rights are required. Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.

Rescue's user interface feels outdated and can be challenging to navigate at times. The administrator portal lacks the desired level of robustness. Additionally, it may encounter difficulties when used in low-bandwidth connections for remote access.

I encountered issues such as network configuration missing and insufficient permissions for my user to complete tasks on my laptop. Rescue was helpful in resolving those problems

I really like how Rescue allows a person to control my device (laptop) to check the issue and enables me to chat with them regarding the problem.

When controlling someone's device, the movement can be a bit slow

VNC Connect offers superb ease of use and a phone app, making it incredibly convenient for remote connections. It eliminated the need for our IT guy to physically set up a full remote connection on my computer. I appreciate his recommendation of VNC Connect, as it has been a game-changer for me. I was initially unsure about its compatibility with dual monitors, but I haven't experienced any lag or delays in responsiveness. While using it on a phone can be a bit challenging due to the smaller screen, it still comes in handy for quick tasks or accessing important files or folders. Previously, I would have had to use an old, unreliable work laptop, but now I can easily connect to my personal Android phone, Surface Pro 7, Toshiba laptop, or desktop with dual monitors using VNC Connect. This flexibility allows for quick and efficient access to my computers. I've also started using VNC Connect with my personal computer for web design, as it offers great versatility. The only downside I've encountered is the inability to show just one screen and switch between them on the Android app. For others considering VNC Connect, I highly recommend it, especially if you're using remote connections from Windows. It is easy to set up and allows for quick connections from various devices. VNC Connect solves the problem of being able to access my work computer remotely, enabling me to handle tasks such as payroll from anywhere using any of my devices and computers. This flexibility has greatly benefited my productivity and work-life balance.

Ease of use, phone app, compatibility with multiple devices

Inability to show one screen and switch between them on the Android app

VNC Connect enables remote access to Mac systems, including headless systems, providing fast and easy protection.

The ability to remotely access a wide range of Mac systems, including headless systems, is highly valuable. VNC Connect offers fast and easy protection.

Lack of a more user-friendly environment for those unfamiliar with the technology can be a drawback.