In our comparison of LogMeIn Rescue by GoTo vs. Surfly, LogMeIn Rescue by GoTo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Rescue serves as a vital tool for our IT department, enabling us to remotely access users' devices and effectively resolve issues. We rely on this software on a daily basis as it provides us with a comprehensive feature set that caters to all our job requirements.
Rescue software excels in providing remote access to computers, especially when administrative rights are required. Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.
Rescue's user interface feels outdated and can be challenging to navigate at times. The administrator portal lacks the desired level of robustness. Additionally, it may encounter difficulties when used in low-bandwidth connections for remote access.
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
I encountered issues such as network configuration missing and insufficient permissions for my user to complete tasks on my laptop. Rescue was helpful in resolving those problems
I really like how Rescue allows a person to control my device (laptop) to check the issue and enables me to chat with them regarding the problem.
When controlling someone's device, the movement can be a bit slow
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
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Rescue serves as a vital tool for our IT department, enabling us to remotely access users' devices and effectively resolve issues. We rely on this software on a daily basis as it provides us with a comprehensive feature set that caters to all our job requirements.
Rescue software excels in providing remote access to computers, especially when administrative rights are required. Its extensive set of features facilitates remote troubleshooting, issue diagnosis, and efficient software installation, updates, and patching.
Rescue's user interface feels outdated and can be challenging to navigate at times. The administrator portal lacks the desired level of robustness. Additionally, it may encounter difficulties when used in low-bandwidth connections for remote access.
I encountered issues such as network configuration missing and insufficient permissions for my user to complete tasks on my laptop. Rescue was helpful in resolving those problems
I really like how Rescue allows a person to control my device (laptop) to check the issue and enables me to chat with them regarding the problem.
When controlling someone's device, the movement can be a bit slow
Surfly solves the challenge of cobrowsing by allowing contact center agents to view customer web pages. This capability significantly enhances customer service by providing agents with real-time visibility into customers' browsing experiences. With Surfly, agents can assist customers more effectively, troubleshoot any issues, and provide personalized support. This ultimately leads to improved customer satisfaction and better overall service quality.
Surfly's ease of integration and its robust feature set are the aspects that I find most appealing. It offers seamless integration with existing systems and provides a comprehensive range of features.
While Surfly is generally user-friendly, the API documentation could be improved in terms of navigation. At times, I find it challenging to locate the information I need, leading me to open support tickets. However, I must note that Surfly's support team is highly responsive and helpful in addressing any inquiries or issues.
Surfly solves the problem of face-to-face communication for our business without the need for additional software downloads. This solution greatly benefits both our business and our clients.
Surfly has been incredibly helpful in assisting my company with demos and walkthroughs of their technology. I haven't encountered another company that is as friendly and shares the same values as my own. Their product speaks for itself, and we are eager to start using it in the future. I have already recommended Surfly to friends in the industry due to the positive experience.
None
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In our rating and review comparison of LogMeIn Rescue by GoTo vs. Surfly, Surfly has 82 user reviews and LogMeIn Rescue by GoTo has 79. The average star rating for Surfly is 4.65 while LogMeIn Rescue by GoTo has an average rating of 4.53. Surfly has more positive reviews than LogMeIn Rescue by GoTo. Comparing LogMeIn Rescue by GoTo vs. Surfly reviews, Surfly has stronger overall reviews.
LogMeIn Rescue by GoTo vs. Surfly both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, File Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Data Migration, Systems/Administrative, Sync/Refresh, Customizable Items, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, Contact Management, Appointments/Scheduling, After-Sales Service. In our feature comparison of LogMeIn Rescue by GoTo vs. Surfly, LogMeIn Rescue by GoTo offers more of the most popular features and tools than Surfly.
In our pricing comparison of LogMeIn Rescue by GoTo vs. Surfly, Surfly's pricing starts at N/A/month and is more affordable compared to Surfly's starting cost of N/A/month.
Our comparison of LogMeIn Rescue by GoTo vs. Surfly shows that Surfly scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support. LogMeIn Rescue by GoTo scores higher in ease of admin, but Surfly has the best scores overall for system usability.
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