Lightspeed vs. Sapaad: Which is Best? - Wheelhouse

Lightspeed vs. Sapaad: Which is Best?

Lightspeed vs. Sapaad Best Overall: Lightspeed

In our comparison of Lightspeed vs. Sapaad, Lightspeed is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Lightspeed Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.1
Usability Score:
8.0
Company Size:All Sizes
Platforms:
Sapaad Quick Info
WH Score:
8.6
Pricing Score:
7.7
Feature Score:
7.9
Usability Score:
8.4
Company Size:All Sizes
Platforms:

Pricing

Lightspeed Pricing
Lean
$119
per terminal / per month
Standard
$169
per terminal / per month
Advanced
$249
per terminal / per month
Enterprise
Contact Us
Sapaad Pricing
Sapaad Cloud POS & Restaurant Management System
$49.99
per month

Features

Lightspeed Features
  • Item Tracking & Traceability
  • Menu Management
  • Tip Management
  • Invoicing & Billing
  • Pipeline Management
  • Discount/Promotion Management
  • Loyalty Program Management
  • Social Media
  • Cash
  • Credit Cards
  • Debit Cards
  • Contactless Payment
  • Gift Cards
  • Billing Model Management
  • Visa
Sapaad Features
  • Item Tracking & Traceability
  • Menu Management
  • Tip Management
  • Invoicing & Billing
  • Pipeline Management
  • Discount/Promotion Management
  • Loyalty Program Management
  • Social Media
  • Cash
  • Credit Cards
  • Debit Cards
  • Contactless Payment
  • Gift Cards
  • Billing Model Management
  • Visa

Pros & Cons

Lightspeed Pros & Cons
Pros
  • Operating it is simple, it is natural, inexpensive, and it produces amazing reports.
Cons
  • Horrible backend, terrible support, etc.
Sapaad Pros & Cons
Pros
  • Nothing major other than the inventory program.
Cons
  • No discounts, OTP isn't proper, no survey options, whatsapp sharing isn't there, footer section needs improvement and reports do not have control for data and time.

Reviews

Lightspeed Reviews
Top Favorable Review
M
Martin
Reviewed on Jul 2, 2021

Our credit card figures which aren’t part of what we were informed we’d pay when acquiring this system keep changing and the support team isn’t helpful in resolving this issue.

Operating it is simple, it is natural, inexpensive, and it produces amazing reports.

The overview per product doesn’t have an additional column bearing the amount collected for the sales tax making it time consuming downloading other reports to combine the figures.

Top Critical Review
J
John
Reviewed on Jul 2, 2021

Terrible client care service

Has a rather clean GUI

Horrible backend, terrible support, etc.

Sapaad Reviews
Top Favorable Review
K
Kristie
Reviewed on Jul 2, 2021

A full-service restaurant cannot yet use the Sapaad restaurant management system. The inventory program is the only saving grace, but it is at best average. The program contains a lot of bugs, like the inability to enter tips for walk-in orders, Tables couldn't be combined, Failing to design the dining room's floor plan, the kitchen is unaware of who called in the order because KDS does not publish the names of servers on tickets, there is no keycode for rapid entry or entering discounts, therefore servers must either have full access or log off and have the manager log in. Servers must log in using their email address and password.

Nothing major other than the inventory program

Unable to enter tips on walk-in orders, Unable to merge tables, Unable to make a floor layout for the dining room and KDS does not display server names on tickets.

Top Critical Review
M
Matthew
Reviewed on Jul 2, 2021

The POS system Sapaad is effective, although it has several drawbacks. The online ordering system is a useful tool, however there are certain things that could be done better, including adding more non-discountable items and expanding the available discounts. In order to gather additional information for promotions, the CRM system needs to be enhanced. Additionally, there is no training mode and insufficient date/time control in the reports. Overall, Sapaad is a fantastic alternative for restaurants, but before choosing it, establishments should be aware of its restrictions.

Third party integrations and online ordering system

No discounts, OTP isn't proper, no survey options, whatsapp sharing isn't there, footer section needs improvement and reports do not have control for data and time

Alternatives

Lightspeed Alternatives
Sapaad Alternatives
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Lightspeed vs. Sapaad: Detailed Comparison

Lightspeed vs. Sapaad Top Ratings & Reviews: Lightspeed

In our rating and review comparison of Lightspeed vs. Sapaad, Lightspeed has 430 user reviews and Sapaad has 7. The average star rating for Lightspeed is 4.46 while Sapaad has an average rating of 4.14. Lightspeed has more positive reviews than Sapaad. Comparing Lightspeed vs. Sapaad reviews, Lightspeed has stronger overall reviews.

Lightspeed vs. Sapaad Best Features & Functionality: Lightspeed

Lightspeed vs. Sapaad both offer a strong set of features and functionality including Inventory Management, Accounting Features, Customer Relationship Management (CRM) Features, Supported Channels, Payment Options, Cash Flow Management, Supported Devices/Hardware, Customizable Items, Workflow Automation, Reporting & Analytics, Third-Party Integrations, After-Sales Service. In our feature comparison of Lightspeed vs. Sapaad, Lightspeed offers more of the most popular features and tools than Sapaad.

Lightspeed vs. Sapaad Best Pricing: Lightspeed

In our pricing comparison of Lightspeed vs. Sapaad, Lightspeed's pricing starts at $119/month and is more affordable compared to Sapaad's starting cost of $49.99/month.

Lightspeed vs. Sapaad Best Usability: Sapaad

Our comparison of Lightspeed vs. Sapaad shows that Sapaad scores higher in usability for ease of use, meets requirements, setup & support. Lightspeed scores higher in learning curve, quality of support, ease of admin, but Sapaad has the best scores overall for system usability.

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