FixMe.IT vs. N-able Take Control: Which is Best?

FixMe.IT vs. N-able Take Control: Which is Best?

FixMe.IT vs. N-able Take Control Best Overall: N-able Take Control

In our comparison of FixMe.IT vs. N-able Take Control, N-able Take Control is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FixMe.IT Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.0
Usability Score:
8.1
Company Size:Small Business, Mid Market
Platforms:
N-able Take Control Quick Info
WH Score:
9.0
Pricing Score:
8.8
Feature Score:
9.0
Usability Score:
8.5
Company Size:Mid Market, Large Market
Platforms:

Pricing

FixMe.IT Pricing
FixMe.IT by Techinline
$300
per user / per year
N-able Take Control Pricing
Take Control
$25.5
per user / per month
Take Control Plus
$48
per user / per month

Features

FixMe.IT Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
N-able Take Control Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Screen Blanking
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect

Pros & Cons

FixMe.IT Pros & Cons
Pros
  • FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers
  • It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support
  • With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them
  • This quick and easy access to end-users' computers significantly reduces the duration of support calls
  • Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues
  • FixMe.IT enables us to achieve both efficiently.
Cons
  • My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.
N-able Take Control Pros & Cons
Pros
  • Easy connection to clients and the ability to see who is logged in and their location on our network.
Cons
  • The chat function in Take Control has several drawbacks
  • The UI is unattractive, and there is no option to initiate a chat on your own
  • You can only start chatting after receiving a message from support, and the buttons for showing/hiding the chat are not easily visible.

Reviews

FixMe.IT Reviews
Top Favorable Review
A
Alice
Reviewed on Jul 2, 2021

FixMe.IT allows us to support our remote workers with a lean IT team. It simplifies the management of Windows servers and desktops. The option to preinstall the software and access Windows computers saves us considerable time. Additionally, FixMe.IT permits us to share licenses among multiple IT staff members, resulting in substantial cost savings for team members who infrequently require its usage.

FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers. It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support. With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them. This quick and easy access to end-users' computers significantly reduces the duration of support calls. Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues. FixMe.IT enables us to achieve both efficiently.

The notable drawback of FixMe.IT is its lack of support for Linux, web browsers, and mobile platforms. It would be convenient if end-users could access the application through a web page instead of downloading an executable file and running it.

Top Critical Review
L
Lee
Reviewed on Jul 2, 2021

FixMe.IT resolves the issue of remotely accessing customer servers without relying on RDP (Remote Desktop Protocol). This capability saves me significant time when checking backups and performing other tasks.

FixMe.IT offers exceptional user-friendliness. As an independent IT technician, I rely on it almost daily for remote tech support and monitoring of my clients' servers. The client interface is so straightforward that even those with limited technical knowledge can easily navigate it. When I was searching for a remote support solution, most well-known options were priced at $60 per month or more for a single license. FixMe.IT, on the other hand, costs only $30 per month while delivering the same level of functionality.

My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.

N-able Take Control Reviews
Top Favorable Review
J
Jacquelyn
Reviewed on Jul 2, 2021

Helps us to make remote connections, and also see who is currently online.

Easy connection to clients and the ability to see who is logged in and their location on our network.

I am currently experiencing an issue where I cannot see chrome screens and some windows screen areas. This problem has occurred on two Windows 10 laptops, one running version 1903 and the other running version 1909. I plan to contact support for assistance.

Top Critical Review
R
Ramona
Reviewed on Jul 2, 2021

Take Control gets the job done, but it falls short in some aspects. It is advisable to use an additional form of communication alongside this client, and the user interface could be more user-friendly.

Take Control offers a quick and stable remote connection, and the alert for incoming connections in the form of a pop-up window at the center of the screen is highly convenient for receiving prompt assistance.

The chat function in Take Control has several drawbacks. The UI is unattractive, and there is no option to initiate a chat on your own. You can only start chatting after receiving a message from support, and the buttons for showing/hiding the chat are not easily visible.

Alternatives

FixMe.IT Alternatives
N-able Take Control Alternatives
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FixMe.IT vs. N-able Take Control: Detailed Comparison

FixMe.IT vs. N-able Take Control Top Ratings & Reviews: FixMe.IT

In our rating and review comparison of FixMe.IT vs. N-able Take Control, FixMe.IT has 60 user reviews and N-able Take Control has 8. The average star rating for FixMe.IT is 4.71 while N-able Take Control has an average rating of 4.5. FixMe.IT has more positive reviews than N-able Take Control. Comparing FixMe.IT vs. N-able Take Control reviews, FixMe.IT has stronger overall reviews.

FixMe.IT vs. N-able Take Control Best Features & Functionality: N-able Take Control

FixMe.IT vs. N-able Take Control both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Device Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Report Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Cybersecurity Features, Compliance Accreditations, Reminders/Alerts, Appointments/Scheduling, After-Sales Service. In our feature comparison of FixMe.IT vs. N-able Take Control, N-able Take Control offers more of the most popular features and tools than FixMe.IT.

FixMe.IT vs. N-able Take Control Best Pricing: N-able Take Control

In our pricing comparison of FixMe.IT vs. N-able Take Control, N-able Take Control's pricing starts at $25.5/month and is more affordable compared to FixMe.IT's starting cost of $300/month.

FixMe.IT vs. N-able Take Control Best Usability: N-able Take Control

Our comparison of FixMe.IT vs. N-able Take Control shows that N-able Take Control scores higher in usability for ease of use, meets requirements, quality of support. FixMe.IT scores higher in learning curve, ease of admin, but N-able Take Control has the best scores overall for system usability.

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