Epic vs. Optum: Which is Best? - Wheelhouse

Epic vs. Optum: Which is Best?

Epic vs. Optum Best Overall: Optum

In our comparison of Epic vs. Optum, Optum is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Epic Quick Info
WH Score:
9.0
Pricing Score:
8.2
Feature Score:
8.9
Usability Score:
8.4
Company Size:All Sizes
Platforms:
Optum Quick Info
WH Score:
9.2
Pricing Score:
9.0
Feature Score:
8.6
Usability Score:
9.3
Company Size:Mid Market, Large Market
Platforms:

Pricing

Epic Pricing
Price Range
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* Vendor does not share prices.

Optum Pricing
Price Range
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* Vendor does not share prices.

Features

Epic Features
  • Electronic Medical Records (EMR)
  • Procedure Codes
  • Treatment Planning
  • Transition Care Management (TCM)
  • Patient Education Tools
  • Refills Processing
  • Send to Pharmacy
  • Problem List
  • Allergy List
  • Medication List
  • Laboratory Database
  • Test Ordering
  • Lab Case Tracking
  • Claim Filing
  • Invoicing & Billing
Optum Features
  • Electronic Medical Records (EMR)
  • Procedure Codes
  • Treatment Planning
  • Transition Care Management (TCM)
  • Patient Education Tools
  • Refills Processing
  • Send to Pharmacy
  • Problem List
  • Allergy List
  • Medication List
  • Laboratory Database
  • Test Ordering
  • Lab Case Tracking
  • Claim Filing
  • Invoicing & Billing

Pros & Cons

Epic Pros & Cons
Pros
  • The features that improve the ability to perform research in an educational hospital are present in EPIC
  • To make sure that the right fees are passed to the research study/insurance, there are methods to generate lists of patients, monitor billing, and get tailored alerts
  • Running reports after determining and monitoring participation and advancement of research is simple.
Cons
  • There are no cons as such but a suggestion that EPIC should develop new ways that clinicians can come out with that would help them showcase their own unique skills based on their specialty
  • It may look difficult in the beginning
  • But, this way there will be an improvement in clinical efficiency.
Optum Pros & Cons
Pros
  • I appreciate the ease of use, the quality of information provided, and the overall user-friendly interface
  • The tool's visual design makes it easy to interpret and navigate.
Cons
  • However, I have encountered occasional glitches with the app, leading to slower loading times, which can be frustrating.

Reviews

Epic Reviews
Top Favorable Review
M
Melody
Reviewed on Jul 2, 2021

The enhanced features for research in this system (e.g. the ability to get to records from other agencies which wok with EPIC) are the reason why we’re continuously using it. Regarding research, invoicing and compliance, this software has been of great help.

The features that improve the ability to perform research in an educational hospital are present in EPIC. To make sure that the right fees are passed to the research study/insurance, there are methods to generate lists of patients, monitor billing, and get tailored alerts. Running reports after determining and monitoring participation and advancement of research is simple.

Some research aspects are non-intuitive. Picking up a few back end reporting systems takes time due to the learning curve present.

Top Critical Review
M
Maria
Reviewed on Jul 2, 2021

Epic Care has a relevant interface suited for the clinical environment and a set up that is rather simple with the new layout with tab sections for the clinician. It coordinates the work and keeps continuity in the facility. Also, it helps to find out how much work still needs to be completed. It is also an important development that our institution is employing a new version which would create a flawless evenness between outpatient and inpatient.

There are no cons as such but a suggestion that EPIC should develop new ways that clinicians can come out with that would help them showcase their own unique skills based on their specialty. It may look difficult in the beginning. But, this way there will be an improvement in clinical efficiency.

Optum Reviews
Top Favorable Review
E
Ezra
Reviewed on Jul 2, 2021

The provider helps in verifying benefits and managing credentialing for multiple companies, offering the convenience of a centralized solution."

I appreciate the ease of use, the quality of information provided, and the overall user-friendly interface. The tool's visual design makes it easy to interpret and navigate.

It would be beneficial if the tool's language could be simplified for better patient comprehension. Sometimes the various functions of Optum Care, such as credentialing, can be confusing, especially for doctors who were familiar with the tool before its integration.

Top Critical Review
E
Esther
Reviewed on Jul 2, 2021

The provider, OptumCare, is an integral part of the benefits package offered by my company. It provides various healthcare-related benefits and services that are convenient to access and use, including through the app.

I appreciate the simplicity of the service and its user-friendly interface. It is easy to navigate and find the necessary information or features.

However, I have encountered occasional glitches with the app, leading to slower loading times, which can be frustrating.

Alternatives

Epic Alternatives
Optum Alternatives
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Epic vs. Optum: Detailed Comparison

Epic vs. Optum Top Ratings & Reviews: Epic

In our rating and review comparison of Epic vs. Optum, Epic has 75 user reviews and Optum has 2. The average star rating for Epic is 4.49 while Optum has an average rating of 4. Epic has more positive reviews than Optum. Comparing Epic vs. Optum reviews, Epic has stronger overall reviews.

Epic vs. Optum Best Features & Functionality: Epic

Epic vs. Optum both offer a strong set of features and functionality including Medical Practice Management Features, Patient Management, eRX, Medical Charting, Laboratory Management, Insurance Claim Management, Accounting Features, Cash Flow Management, Portal Types, Customizable Items, File Management, Reporting & Analytics, Identity and Access Management (IAM), Integration Options, Compliance Accreditations, After-Sales Service, Medical Specialties. In our feature comparison of Epic vs. Optum, Epic offers more of the most popular features and tools than Optum.

Epic vs. Optum Best Pricing: Optum

In our pricing comparison of Epic vs. Optum, Optum's pricing starts at N/A/month and is more affordable compared to Optum's starting cost of N/A/month.

Epic vs. Optum Best Usability: Optum

Our comparison of Epic vs. Optum shows that Optum scores higher in usability for ease of use, meets requirements, ease of admin. Epic scores higher in learning curve, setup & support, quality of support, but Optum has the best scores overall for system usability.

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