ConnectWise Control Support vs. EV Reach: Which is Best?

ConnectWise Control Support vs. EV Reach: Which is Best?

ConnectWise Control Support vs. EV Reach Best Overall: EV Reach

In our comparison of ConnectWise Control Support vs. EV Reach, EV Reach is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ConnectWise Control Support Quick Info
WH Score:
9.0
Pricing Score:
8.4
Feature Score:
8.9
Usability Score:
8.3
Company Size:All Sizes
Platforms:
EV Reach Quick Info
WH Score:
9.1
Pricing Score:
8.2
Feature Score:
8.3
Usability Score:
8.5
Company Size:All Sizes
Platforms:

Pricing

ConnectWise Control Support Pricing
One
$27
per user / per month
Standard
$42
per user / per month
Premium
$52
per user / per month
Access
$30
per user / per month
EV Reach Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

ConnectWise Control Support Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout
EV Reach Features
  • Screen Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Transfer
  • Co-Browsing
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

ConnectWise Control Support Pros & Cons
Pros
  • ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system
  • Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback
  • One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.
Cons
  • One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable
  • Reconnecting can be challenging initially after such a disconnection occurs
  • In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.
EV Reach Pros & Cons
Pros
  • One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure
  • It offers valuable tools for effective management and control.
Cons
  • To date, I have not encountered any downsides or issues with EV Reach
  • Everything works well and meets my expectations.

Reviews

ConnectWise Control Support Reviews
Top Favorable Review
D
Diane
Reviewed on Jul 2, 2021

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

Top Critical Review
A
Anthony
Reviewed on Jul 2, 2021

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

EV Reach Reviews
Top Favorable Review
M
Mark
Reviewed on Jul 2, 2021

EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.

One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.

One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.

Top Critical Review
M
Marianne
Reviewed on Jul 2, 2021

EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.

As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.

To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.

Alternatives

ConnectWise Control Support Alternatives
EV Reach Alternatives
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ConnectWise Control Support vs. EV Reach: Detailed Comparison

ConnectWise Control Support vs. EV Reach Top Ratings & Reviews: EV Reach

In our rating and review comparison of ConnectWise Control Support vs. EV Reach, EV Reach has 18 user reviews and ConnectWise Control Support has 37. The average star rating for EV Reach is 4.55 while ConnectWise Control Support has an average rating of 4.45. EV Reach has more positive reviews than ConnectWise Control Support. Comparing ConnectWise Control Support vs. EV Reach reviews, EV Reach has stronger overall reviews.

ConnectWise Control Support vs. EV Reach Best Features & Functionality: ConnectWise Control Support

ConnectWise Control Support vs. EV Reach both offer a strong set of features and functionality including Remote Support Features, Conferencing Capabilities, Chat/IM Management, Collaboration Tools, Document Management, Reporting & Analytics, Data Management, Systems/Administrative, Language & Speech, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Cybersecurity Features, After-Sales Service. In our feature comparison of ConnectWise Control Support vs. EV Reach, ConnectWise Control Support offers more of the most popular features and tools than EV Reach.

ConnectWise Control Support vs. EV Reach Best Pricing: EV Reach

In our pricing comparison of ConnectWise Control Support vs. EV Reach, EV Reach's pricing starts at N/A/month and is more affordable compared to EV Reach's starting cost of N/A/month.

ConnectWise Control Support vs. EV Reach Best Usability: EV Reach

Our comparison of ConnectWise Control Support vs. EV Reach shows that EV Reach scores higher in usability for ease of use, meets requirements, quality of support, ease of admin. ConnectWise Control Support scores higher in learning curve, setup & support, but EV Reach has the best scores overall for system usability.

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