ConnectWise Control Support vs. EV Reach: Which is Best?

Since adopting ConnectWise ScreenConnect, we have experienced positive outcomes. The software's tools function exceptionally well in keeping our users satisfied with the support they receive. This platform has enabled our company to approach problem-solving more effectively, particularly when addressing the issues faced by our most engaged customers.

ConnectWise ScreenConnect stands out as a remarkable program due to its ability to cater to a wide range of user demands through its robust support system. Its primary function is to efficiently share information and deliver concrete results through help desk assistance or collaborative feedback. One of the standout features of ConnectWise Control is its fluid and intuitive interface, which greatly enhances the user experience.

While ConnectWise ScreenConnect offers great value, the price point is somewhat high. Although there are promotional subscription offers available, it's worth noting that the pricing tends to increase significantly by over 100% once the promotional period expires.

ConnectWise ScreenConnect effectively solves the problem of remotely accessing computers when physical presence is not possible or practical. With nine branches in your company and only a few IT employees, ConnectWise ScreenConnect allows your IT staff to gain access to computers in different locations without the need to be physically present. This capability has significantly benefited your company by resolving numerous IT-related issues across all branches without the need for costly and time-consuming travel. ConnectWise ScreenConnect has streamlined IT support, enabling efficient problem-solving across multiple locations, thus improving overall productivity and reducing expenses.

ConnectWise ScreenConnect provides a convenient and straightforward method to access another user's PC when they encounter issues they can't resolve on their own. It grants administrator access, allowing for efficient troubleshooting and problem-solving as long as the administrator password is available. This feature greatly simplifies the process of assisting users remotely.

One drawback of ConnectWise ScreenConnect is that sometimes it may experience random disconnections if the Wi-Fi connectivity is not stable. Reconnecting can be challenging initially after such a disconnection occurs. In some cases, ending the session completely and re-inviting the user becomes necessary to establish a new connection.

EV Reach effectively solves the problem of remotely accessing home-based user machines, which was a difficulty before implementing it. This capability greatly enhances remote support and enables efficient troubleshooting and assistance to users working from home. Overall, EV Reach significantly improves the productivity and effectiveness of IT management in this regard.

One of the standout features of EV Reach is its ability to provide a comprehensive overview of your IT infrastructure. It offers valuable tools for effective management and control.

One drawback of EV Reach is the initial complexity of deploying software packages, which requires some time to become accustomed to. However, with practice, this becomes less challenging.

EV Reach effectively addresses the needs of remoting and technical support for colleagues. It allows you to remotely access and assist their devices, making it easier to provide timely and efficient support whenever needed.

As a Tech Lead, I find Goverlan Reach to be the best application I have come across for remote access. It greatly assists me in my role, enabling smooth and efficient remote operations.

To date, I have not encountered any downsides or issues with EV Reach. Everything works well and meets my expectations.