BeyondTrust vs. FixMe.IT: Which is Best? - Wheelhouse

BeyondTrust vs. FixMe.IT: Which is Best?

BeyondTrust vs. FixMe.IT Best Overall: BeyondTrust

In our comparison of BeyondTrust vs. FixMe.IT, BeyondTrust is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BeyondTrust Quick Info
WH Score:
9.0
Pricing Score:
8.5
Feature Score:
9.2
Usability Score:
8.3
Company Size:All Sizes
Platforms:
FixMe.IT Quick Info
WH Score:
8.7
Pricing Score:
8.3
Feature Score:
8.0
Usability Score:
8.1
Company Size:Small Business, Mid Market
Platforms:

Pricing

BeyondTrust Pricing
Price Range
Contact Us

* Vendor does not share prices.

FixMe.IT Pricing
FixMe.IT by Techinline
$300
per user / per year

Features

BeyondTrust Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
FixMe.IT Features
  • Screen Sharing
  • Camera Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Shadowing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout

Pros & Cons

BeyondTrust Pros & Cons
Pros
  • File sharing, remote sessions and customization.
Cons
  • One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT
  • It seems to fail more often than it succeeds during the upgrade process
  • .
FixMe.IT Pros & Cons
Pros
  • FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers
  • It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support
  • With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them
  • This quick and easy access to end-users' computers significantly reduces the duration of support calls
  • Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues
  • FixMe.IT enables us to achieve both efficiently.
Cons
  • My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.

Reviews

BeyondTrust Reviews
Top Favorable Review
B
Bruce
Reviewed on Jul 2, 2021

A single click online meetings, file sharing, privacy support, and exceptional customization are just a few of the many features that BeyondTrust's robust remote access and management solution offers.

File sharing, remote sessions and customization

None

Top Critical Review
J
Joel
Reviewed on Jul 2, 2021

BeyondTrust Remote Support effectively addresses the challenge of connecting to computers outside of your network. This capability allows for seamless remote access and support. Additionally, the software enables you to invite manufacturers of equipment as external representatives, granting controlled access without the need to worry about firewall rules for different remote tools. This enhances efficiency and simplifies troubleshooting processes, ultimately benefiting your operations.

BeyondTrust Remote Support proves to be a valuable tool, especially when supporting companies that are acquired until their systems can be integrated. It has also become increasingly important in facilitating remote work scenarios.

One drawback I've experienced is the difficulty in upgrading the Agent on Windows 10 IoT. It seems to fail more often than it succeeds during the upgrade process.

FixMe.IT Reviews
Top Favorable Review
A
Alice
Reviewed on Jul 2, 2021

FixMe.IT allows us to support our remote workers with a lean IT team. It simplifies the management of Windows servers and desktops. The option to preinstall the software and access Windows computers saves us considerable time. Additionally, FixMe.IT permits us to share licenses among multiple IT staff members, resulting in substantial cost savings for team members who infrequently require its usage.

FixMe.IT is the most cost-effective solution we have ever employed for remote support of Windows end-users and servers. It offers a user-friendly experience for end-users, along with essential tools required by IT professionals to provide support. With a quick download and launch of a single file, support agents can view the end-users' screens or share their own screens with them. This quick and easy access to end-users' computers significantly reduces the duration of support calls. Our primary objective is to swiftly get users back to work and minimize the time spent by IT in resolving issues. FixMe.IT enables us to achieve both efficiently.

The notable drawback of FixMe.IT is its lack of support for Linux, web browsers, and mobile platforms. It would be convenient if end-users could access the application through a web page instead of downloading an executable file and running it.

Top Critical Review
L
Lee
Reviewed on Jul 2, 2021

FixMe.IT resolves the issue of remotely accessing customer servers without relying on RDP (Remote Desktop Protocol). This capability saves me significant time when checking backups and performing other tasks.

FixMe.IT offers exceptional user-friendliness. As an independent IT technician, I rely on it almost daily for remote tech support and monitoring of my clients' servers. The client interface is so straightforward that even those with limited technical knowledge can easily navigate it. When I was searching for a remote support solution, most well-known options were priced at $60 per month or more for a single license. FixMe.IT, on the other hand, costs only $30 per month while delivering the same level of functionality.

My only wish is for FixMe.IT to have a Mac version, as I have been using a Mac mini as my primary PC for quite some time now.

Alternatives

BeyondTrust Alternatives
FixMe.IT Alternatives
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BeyondTrust vs. FixMe.IT: Detailed Comparison

BeyondTrust vs. FixMe.IT Top Ratings & Reviews: FixMe.IT

In our rating and review comparison of BeyondTrust vs. FixMe.IT, FixMe.IT has 60 user reviews and BeyondTrust has 91. The average star rating for FixMe.IT is 4.71 while BeyondTrust has an average rating of 4.60. FixMe.IT has more positive reviews than BeyondTrust. Comparing BeyondTrust vs. FixMe.IT reviews, FixMe.IT has stronger overall reviews.

BeyondTrust vs. FixMe.IT Best Features & Functionality: BeyondTrust

BeyondTrust vs. FixMe.IT both offer a strong set of features and functionality including Remote Support Features, Chat/IM Management, Device Management, Collaboration Tools, Document Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Password Management, Integration Options, Third-Party Integrations, Cybersecurity Features, Compliance Accreditations, After-Sales Service. In our feature comparison of BeyondTrust vs. FixMe.IT, BeyondTrust offers more of the most popular features and tools than FixMe.IT.

BeyondTrust vs. FixMe.IT Best Pricing: FixMe.IT

In our pricing comparison of BeyondTrust vs. FixMe.IT, FixMe.IT's pricing starts at $300/month and is more affordable compared to FixMe.IT's starting cost of $300/month.

BeyondTrust vs. FixMe.IT Best Usability: BeyondTrust

Our comparison of BeyondTrust vs. FixMe.IT shows that BeyondTrust scores higher in usability for meets requirements, learning curve, setup & support. FixMe.IT scores higher in ease of use, quality of support, ease of admin, but BeyondTrust has the best scores overall for system usability.

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