AnyDesk vs. Zoho Assist: Which is Best? - Wheelhouse

AnyDesk vs. Zoho Assist: Which is Best?

AnyDesk vs. Zoho Assist Best Overall: Zoho Assist

In our comparison of AnyDesk vs. Zoho Assist, Zoho Assist is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

AnyDesk Quick Info
WH Score:
8.6
Pricing Score:
7.9
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:
Zoho Assist Quick Info
WH Score:
8.7
Pricing Score:
8.1
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

AnyDesk Pricing
Free
Free
per month
Solo
$12.9
per month
Standard
$25.9
per month
Advanced
$67.9
per month
Ultimate
Contact Us
Zoho Assist Pricing
Free
Free
per user / per month
Standard
$10
per user / per month
Professional
$15
per user / per month
Enterprise
$24
per user / per month

Features

AnyDesk Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Switch Users
  • Swap Screens
Zoho Assist Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Switch Users
  • Swap Screens

Pros & Cons

AnyDesk Pros & Cons
Pros
  • AnyDesk is user-friendly and serves as a valuable software tool for both personal and professional environments.
Cons
  • System slows down when multiple users join the same session.
Zoho Assist Pros & Cons
Pros
  • I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature
  • It works perfectly without any voice lag.
Cons
  • One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment
  • Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Reviews

AnyDesk Reviews
Top Favorable Review
A
Agnes
Reviewed on Jul 2, 2021

AnyDesk greatly aids in remote work scenarios, allowing you to fulfill work duties from the comfort of your home without the need to physically commute to the office. Additionally, it facilitates seamless access to files located on your home computer, further enhancing convenience and productivity in your work tasks.

AnyDesk is user-friendly and serves as a valuable software tool for both personal and professional environments.

One drawback is the requirement to purchase a license for connecting to multiple machines, and the expiration of the free license without a seamless renewal process.

Top Critical Review
C
Cheryl
Reviewed on Jul 2, 2021

Anydesk has made remote access to another simple and so effective that it feels like we are using the computer in person. The ability for multiple people to join a session and chat within these sessions allows us to have issues solved in minimal time. I would like to see them fix the slo downs when multiple users join a session.

Remote connections are stable and fast, time-saving, chat option within sessions

System slows down when multiple users join the same session

Zoho Assist Reviews
Top Favorable Review
L
Linnea
Reviewed on Jul 2, 2021

Zoho Assist solves the problem of remote connectivity and allows for efficient collaboration. However, it would be beneficial if the requirement for application installation on the same PC could be eliminated, especially when using the same PC for multiple sessions.

I particularly like the seamless connectivity it offers, and the audio functionality is the most powerful feature. It works perfectly without any voice lag.

One aspect I dislike is the need to install the application on the same PCs every time.

Top Critical Review
T
Terry
Reviewed on Jul 2, 2021

Zoho Assist allows me, as a sole employee and business owner, to provide tech support to users worldwide. It enables me to efficiently address their technical issues. Additionally, Zoho Assist has been beneficial in terms of cost savings. As I cannot afford solutions like TeamViewer or GoToAssist, Zoho Assist provides a cost-effective alternative that meets my support needs.

I appreciate the extensive range of features available for free in Zoho Assist. The free version offers a lot of functionality, especially for a single technician. I also found the features available in the Standard edition to be valuable.

One aspect I disliked was that certain features, such as reboot and reconnect, as well as the Send Ctrl+Alt+Del feature, required payment. Additionally, I found it a bit disappointing that rebranding the software required the highest-level paid plan.

Alternatives

AnyDesk Alternatives
Zoho Assist Alternatives
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AnyDesk vs. Zoho Assist: Detailed Comparison

AnyDesk vs. Zoho Assist Top Ratings & Reviews: AnyDesk

In our rating and review comparison of AnyDesk vs. Zoho Assist, AnyDesk has 25 user reviews and Zoho Assist has 42. The average star rating for AnyDesk is 4.44 while Zoho Assist has an average rating of 4.40. AnyDesk has more positive reviews than Zoho Assist. Comparing AnyDesk vs. Zoho Assist reviews, AnyDesk has stronger overall reviews.

AnyDesk vs. Zoho Assist Best Features & Functionality: Zoho Assist

AnyDesk vs. Zoho Assist both offer a strong set of features and functionality including Remote Support Features, Collaboration Tools, File Management, Reporting & Analytics, Recording , Systems/Administrative, Customizable Items, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Google Workspace, Zoho, Appointments/Scheduling, Limits, After-Sales Service. In our feature comparison of AnyDesk vs. Zoho Assist, Zoho Assist offers more of the most popular features and tools than AnyDesk.

AnyDesk vs. Zoho Assist Best Pricing: Zoho Assist

In our pricing comparison of AnyDesk vs. Zoho Assist, Zoho Assist's pricing starts at Free/month and is more affordable compared to Zoho Assist's starting cost of Free/month.

AnyDesk vs. Zoho Assist Best Usability: Zoho Assist

Our comparison of AnyDesk vs. Zoho Assist shows that Zoho Assist scores higher in usability for meets requirements, ease of admin. AnyDesk scores higher in ease of use, learning curve, setup & support, quality of support, but Zoho Assist has the best scores overall for system usability.

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