ADP Workforce Now vs. Optimum: Which is Best?

Overall, this software is great. Interacting with ADP in an outstanding manner.

Asking for time off and signing up for medical benefits was simple and the discounts given via ADP are great.

The app inaccurately reflects my Vacation Hour at times.

This software helps the HR and the payroll processing personnel with the burden of payroll processing and data management. It also reduces their headache that comes with the exceedingly annoying and repetitive questions about data that the software now provides them at their fingertips. The employees can track their own time, pay records, PTO information, and benefits related data. The users plan their work by submitting their PTO requests which upon approval are added to the calendars. This allows the staff and the managers to plan with the availability of the staff. You can log into the system from any device that has Internet access, and the functionality is solid no matter which platform you use.

The software is user-friendly, comprehensive, and it is always stable especially when using a PC. On the mobile devices though, at times it is too slow to load or process. This has to do with Internet traffic may be. The issue with delays or limitation on access to some features happens when their app or website go through an update. The software works without a problem otherwise.

Optimum solves the problem of implementing better HR practices by providing their own highly specialized HR resources. The fast resolution of queries ensures that my employees are satisfied at all times.

Optimum provides me with dedicated teams across the HR spectrum. They give me the best attention and consider all clients equally. With Optimum, I worry less about my HR needs. It's easy to use, and I can become an expert just by navigating through it for 1-2 hours. I don't need any training to use it. Optimum saves my business time because they handle the implementation themselves with minimal involvement from my team. They are highly professional in their communication and always willing to provide help. Optimum has dedicated teams for each HR need, ensuring that my employees receive the best resolution every time.

Optimum can be costly to implement compared to its peers in the market. It's more suitable for small-sized companies that can't afford a full-fledged HR department. Mid-sized companies can focus on building their own HR resources, while large-sized companies can already afford it. The UI of Optimum is very dull and boring. There are other products and solutions in the market that are much more user-friendly.

Managing HR functions for contractors has always been a challenging task. Optimum steps in to alleviate this challenge and significantly assists in handling these HR functions.

One of the most appealing aspects of Optimum Employer Solutions is its comprehensive HR functions provided within a single package. Instead of searching for multiple partners to handle different HR functions, Optimum offers all-in-one convenience. Unlike typical HR outsourcing firms that may not include functions like Payroll and Performance Management, Optimum covers these areas as well.

While the solution appears ideal for small organizations, it may not be suitable for medium-sized and large organizations as a complete package. It would be more beneficial to break it down into independent modules that can be outsourced separately.