Needs some improvement, but a good set of features at an affordable price
The price for the service is slightly better than what would be competitive in the market. The features with this service are aplenty. The customer service is excellent. The system lags a bit at times, but it is nothing that cannot be addressed. If the user interface and a few other minor things are improved, it is a very useful service at a good price.
The site works almost all the time. We have never had any complaints. The functionality is adequate for our needs. Our employees log in their hours and manage the rest of the work related to the distribution of work time between jobs and all the necessary details. The functionality is usually strong and dependable. There is no jamming, jittering or inexplicable logouts. Sometimes, an employee may log in twice if there is a delay though. You can manage PTO benefits without problems. The customer service is generally very responsive and can help with the information or in the resolution of any issue.
We have had minor conflicts with processing times due to the site update but that has usually been in the odd hours. At times, some of our staff work long hours and they try to do some things that may take longer than usual. This is not a site issue. There are the web related delays and then the fact that our office is supposed to be closed during the normal site maintenance hours at night. The user interface needs updating. Setting up a user is a bit time-consuming process. The number of features makes it a little complex. A combination of these minor concerns leaves some users in confusion.