New advances in communication technologies have made the best Unified Communications (UC) software into powerful tools for businesses of any size. Evaluating new UC solutions can be challenging as e-mail, faxing, voice, video conferencing, and more are merged into a single product. This vendor comparison helps the UC buyer highlight key features of industry leaders like Avaya, ShoreTel, Cisco, Interactive Intelligence, and Mitel.
Naturally, each vendor defines UC based on its own products and technological strengths. Still, it's possible to compare the competing offerings based on selected criteria. This paper focuses on three key areas of comparison.
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