The adoption of cloud-based business software systems continues to increase each year, as more and more companies embrace the vast benefits of operating in the cloud. Communication systems in the cloud, such as VoIP, UCaaS, Video Conferencing, and Chat are especially popular for companies of all different types and sizes because the switch to a cloud system can mean cost-savings, improved customer experience, and revenue-boosting productivity and efficiency gains internally that all work together to drive profits.
This guide will define UCaaS, explain how VoIP and UCaaS differ, outline how small companies can benefit from UCaaS and cover how the trends shaping the UCaas will impact SMBs.
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