the-virtual-contact-center-ebook

eBook: The Virtual Contact Center

What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based contact center that delivers call routing, interactive voice response (IVR), and computer telephony integration (CTI), empowering your business to create optimal customer experiences (CX).

This eBook will help you decide if a VCC is right for you by covering the following:

•  A Needs Assessment
•  Implementation and Productivity
•  VCC Strategy
•  Use Cases

Are you ready to modernize your call center or take the next step with your customer experience by adding a contact center? Read this VCC guide to figure out your next move.
 

Contact Center

What are the Best Enterprise Cloud Contact Center Features?

What are the Best Enterprise Cloud Contact Center Features?

Read about the best enterprise cloud contact center features and learn how to compare contact center features, benefits, and pricing to choose the best software for your business.
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