the-future-of-customer-experience

The Future Of Customer Experience

Modern consumers want to multitask. They want to track down a lost package while on a conference call or find out how to return a
pair of ill-fitting jeans while binging a Netflix series. The traditional call center is no longer the first point of contact for a growing number of individuals. By the time a consumer reaches out, they’ve likely already Googled their issue, searched through
support forums, and watched self-help videos on YouTube. Modern contact centers are less about diagnosing problems and
more about correctly routing complex issues to agents that are equipped to handle their calls.

Contact Center

What is UI,UX, and CX?

What is UI,UX, and CX?

Read this article to understand the differences in UI, UX, and CX to learn how you can each for better customer experiences in your company.
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