According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate “fast and efficient resolution of the issue” as the most important factor influencing their perception of the interaction!
Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is the most important challenge facing businesses of all sizes.
2015 is emerging as a turning point for contact centers. Make sure that your company doesn’t lag behind! Learn more about: