The Bigger Picture for AI - Getting Beyond Silos, Chatbots and the Contact Center

When new technologies come along, leadership typically view them through the lens of what’s best for the contact center. That approach has served both the contact center and the overall business fairly well, but technology change is faster now, and the impact is more substantive. As such, this approach to technology can undermine the benefit of adopting new technology like AI.

Read this whitepaper from NICE to learn more about how you can successfully embrace technological innovations for the benefit of your contact center and business as a whole. 

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Does Google Have Something Like Microsoft Planner?

Does Google Have Something Like Microsoft Planner?

Read more about Google tools that can be used for basic project management tasks and see how those compare with the tools offered by leading project management software like MS Planner.
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