CXone
CXone
33 reviews
WH Score
8.7

CXone Overview

What is CXone?

The world’s #1 cloud customer experience platform.    

CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

  • CXone Omnichannel Routing
  • CXone Analytics
  • CXone Workforce Optimization
  • CXone Automation & AI
  • CXone Open Cloud Foundation

CXone Awards

2024
All Years
EDITOR'S
CHOICE
Contact Center
2024

Company:NICE
Categories:Contact Center
Platforms:

CXone Recent Reviews


N
Nancy
Reviewed on 21 December 2023

Call Distribution and Clarity

If the primary focus is on clear and accessible calls, this product is worth considering. While there are areas for improvement, the platform's positive aspects make it a viable option for users seeking reliable call quality.

Pros
  • Users can rely on the platform to ensure that calls are audible and accessible, contributing to a positive overall experience.
Cons
  • Users may encounter challenges related to call distribution, with instances of calls being lost and unevenly distributed

C
Carmela
Reviewed on 25 October 2023

Communication Made Easy

It's a convenient all-in-one solution for communication needs, which simplifies workflow.

Pros
  • Allows users to make calls, receive incoming calls, and send emails within the same system
Cons
  • Controlling incoming calls can be challenging
  • When a call breaks, there's no immediate call-back button available.

CXone Pricing


NICE CXone
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CXone Pricing Details

CXone Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Voicemail
  • Voicemail to Email
  • Emergency Calling
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Screenpops
  • Predictive Dialing
  • Concurrent Call Sessions
  • Call Path
  • Call Lists
  • Call Scripting
Call Routing Types
  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Omnichannel Routing
  • Voicemail Routing
CXone Features Details

CXone Wheelhouse Score

8.7
What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

CXone Scores

  • Ease of Use
    8.5
  • Meets Requirements
    8.3
  • Learning Curve
    7.4
  • Setup & Support
    7.8
  • Quality of Support
    7.1
  • Ease of Admin
    8

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