CXone
CXone
13 reviews
WH Score
9.5
Contact Vendor

CXone Reviews & Overview

What is CXone?

The world’s #1 cloud customer experience platform.

CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

  • CXone Omnichannel Routing
  • CXone Analytics
  • CXone Workforce Optimization
  • CXone Automation & AI
  • CXone Open Cloud Foundation

Company:NICE
Categories:Contact Center
Platforms:

CXone Pricing


Digital Customer Service
N/A
per user / per month
CXone Pricing Details

CXone Key Features


Support Features
  • Online Chat
Reporting & Analytics
  • Call Log Reports
  • Call Monitoring
  • Call Recording
  • Database Administration
  • Real-Time Analytics
  • Automated Reporting
  • Ad Hoc Reporting
  • Screen Recording
Integrations
  • LiveChat
CXone Features Details

CXone Media


Images


Videos

CXone Reviews


Pros & Cons Preview
  • It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
  • In some instances, a softphone program is needed.

CXone has no reviews yet.

CXone Usability Score

8.3
out of 10

The Average Usability score for the Contact Center category is 6.8

  • Ease of Use
    8.8
  • Meets Requirements
    8.5
  • Learning Curve
    3
  • Setup & Support
    2.1
  • Quality of Support
    0
  • Ease of Admin
    7.1

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