CXone Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
  • Features
  • Pricing
Contact Vendor

The world’s #1 cloud customer experience platform.

CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

  • CXone Omnichannel Routing
  • CXone Analytics
  • CXone Workforce Optimization
  • CXone Automation & AI
  • CXone Open Cloud Foundation
Excellent
rating
/ 5

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

Average
usability
/ 5
Ease of Use
Meets Requirements
Learning Curve
Setup & Support
Quality of Support
Ease of Admin

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

CXone Reviews

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Customer Reviews
/ 5
customer ratings
5
% reviews
4
% reviews
3
% reviews
2
% reviews
1
% reviews
Excellent
Usability Metrics
/ 5
Ease of Use
%
Meets Requirements
%
Learning Curve
%
Setup & Support
%
Quality of Support
%
Ease of Admin
%
Average

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Frankie
  • It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).

  • The Max Dialer has no statistics.

Top Favorable Review
Louise
  • In some instances, a softphone program is needed.

  • The interface is easy, inbound and outbound calls, email, chat, etc.

Top Critical Review

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