CXone
CXone
31 reviews
WH Score
9.4

CXone Reviews & Overview

What is CXone?

The world’s #1 cloud customer experience platform.    

CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.

CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

  • CXone Omnichannel Routing
  • CXone Analytics
  • CXone Workforce Optimization
  • CXone Automation & AI
  • CXone Open Cloud Foundation
Company:NICE
Categories:Contact Center
Platforms:

CXone Pricing

NICE CXone
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CXone Pricing Details

CXone Key Features

Reporting & Analytics
  • Call Summary
  • Call Scoring
  • Call Monitoring
  • CX Analytics
  • Call Analytics
  • Performance Evaluations
  • Call Log Reports
  • Dashboard
Systems/Administrative
  • Agent Management
Call Management & Administration
  • Call Path
  • Call Lists
  • Call Scripting
  • Call Redial
  • Predictive Dialing
  • Automatic Call Distribution (ACD)
  • Call Mute
  • Voicemail to Email
  • Call Popup
  • Screenpops
  • Call Back
  • Call Hold
  • Call Flip
  • Call Query
  • Call Assign
  • Call Whisper
  • Call Barge
  • Call Queue
  • Emergency Calling
  • Call Waiting
  • Call Forwarding
  • Voicemail
  • Auto Attendant
  • IVR
  • Call Transfer
  • Concurrent Call Sessions
Customer Relationship Management (CRM)
  • Customer Profiling
Governance, Risk, & Compliance (GRC)
  • Quality Management
Data Management
  • Database Maintenance
Workflow Automation
  • Call Handling Rules
Drag-and-Drop Builders/Designers
  • Call Flow Designer
Enhancements & Personalization
  • HD Voice
Chat/IM Management
  • Click-to-Chat
  • Chatbots
Language & Speech
  • Speech-to-Text
After-Sales Service
  • Chat Support
  • Training/Tutorial
  • Email Support
  • FAQs
Automation Technologies
  • Natural Language Processing (NLP)
Remote Support
  • Screen Sharing
Portal Types
  • Customer/Client Portal
Phone Systems
  • Local Calling
  • Outbound Calling
  • Inbound Calling
  • International Calling
Supported Channels
  • SMS
  • Voice
  • Chat/IM
Collaboration Tools
  • Workspace
  • Notes
  • Wallboard
Conferencing Capabilities
  • Video Conferencing
Call Time Limits
  • Call Offering Time Limit
  • Call Wrap-Up Time Limit
Recording
  • Call Recording
Call Routing Types
  • Queue-Based Routing
  • Skills-Based Routing
  • Voicemail Routing
  • Omnichannel Routing
  • Data-Driven Routing
CXone Features Details

CXone Media

CXone Wheelhouse Score

9.4
What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

  • Ease of Use
    8.4
  • Meets Requirements
    7.6
  • Learning Curve
    3
  • Setup & Support
    3.8
  • Quality of Support
    0
  • Ease of Admin
    6.3

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