tei-of-genesys-omnichannel-engagement-center-solution

The Total Economic Impact of the Genesys Omnichannel Engagement Center Solution

The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.

Forrester interviewed enterprise customers across the globe who have worked with Genesys to modernize their contact centers and deliver omnichannel customer experiences across voice and digital channels, touchpoints and journeys. According to the Forrester TEI study, enterprise customers are driving 158% ROI with a 12.8 month payback.

Learn how to evaluate the financial impact of your Omnichannel Engagement Center Solution investment, and how you can achieve the following benefits:

•  50% reduction in cost to integrate new contact center agents
•  50% reduction in customer abandonment at key points in the customer journey
•  12.5% improvement in agent handle time
 

Contact Center

What is a CRM Call Center?

What is a CRM Call Center?

Learn more about what a CRM call center is and discover the benefits of using CRM and contact center software together to achieve your customer experience goals.
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