State of Customer Experience Report

state-of-customer-experience-report

The Genesys State of Customer Experience is an ongoing series of consumer and business findings related to customer experience. The first global survey, executed on behalf of Genesys by an independent research firm, includes insights from 1,900 consumers and over 1,300 business users across North America, Europe, Latin America and Asia Pacific. Business respondents included executive roles within IT, customer care and marketing.

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