Don’t make the mistake of assuming that all customer service needs to be handled by a support agent.
As is increasingly the case, many people prefer an option to solve their own problems. Offering this “self-service customer care” is a viable solution for businesses of all sizes too - so don’t think you’re off the hook because you’re small.
Read our latest guide to learn more about the trend of self-service customer care and find out if it’s right for your business.
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