remote-contact-center-101

Remote Contact Center 101

Making the switch to a remote contact center can be difficult. But, with all of the benefits associated with remote contact centers, it may make the most sense for your business.

Our guide presents you with all of the information you need to start reaping the benefits of a remote contact center, including: 

• How to obtain the right tools
• The best way to provide quality training
• How to use call center metrics

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Does Google Have Something Like Microsoft Planner?

Does Google Have Something Like Microsoft Planner?

Read more about Google tools that can be used for basic project management tasks and see how those compare with the tools offered by leading project management software like MS Planner.
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