Infographic: Lessons from the History of CRM

infographic-lessons-from-the-history-of-crm

Customer Relationship Management has taken a few twists and turns from its start with siloed contact databases to the fully integrated, data rich juggernaut it is today. Our new infographic traces this development and gives you a fuller understanding of what CRM is and what it’s going to become.

Read this infographic to learn:

  • How (and why) CRM was finally used effectively
  • Why Social CRM matters
  • What big features are coming for CRM
     

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