implementing-web-chat-in-your-contact-center

Implementing Web Chat in Your Contact Center

Although contact centers used to be synonymous with call centers, those days are now behind us. More and more companies are now providing customers with the option to contact customer service representatives through web chat. This is a win-win. Customers receive service that better meets their needs, and companies reap the benefits of satisfied customers.

Download our chat services implementation guide to learn:

• what tools are the right tools
• questions to ask before implementation, and
• how to keep your chat services working smoothly.

 

Contact Center

What is UI,UX, and CX?

What is UI,UX, and CX?

Read this article to understand the differences in UI, UX, and CX to learn how you can each for better customer experiences in your company.
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