In 2020, customer experience will overtake price and product as the key brand differentiator. Your contact center is on the frontlines to deliver great customer experiences. Imagine giving customers immediate, around-the-clock self-service the way they want it — in a conversation. Then seamlessly transition them to a human agent who can use artificial intelligence (AI) to answer questions quickly.
According to IDC, “By 2025, ‘AI-powered’ enterprises will be able to achieve Net Promoter Scores that are 1.5 times higher than those of their competitors.”
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