choosing-the-right-help-desk-software

Choosing the Right Help Desk Software

Want to adopt a new Help Desk software solution? Unsure about what features are ideal for your business needs, or just unfamiliar with how a Help Desk should be properly utilized? Then read our new whitepaper, “Choosing the Right Help Desk Software”, a detailed primer on the concerns potential buyers face when selecting this important piece of enterprise software.

We walk you through important considerations, such as:

  •   What are internal and external Help Desks
  •   How to build a relevant Knowledge Base 
  •   The importance of efficient ticket management and workflows
  •   Must-have features
  •   Cloud considerations

Gain the necessary knowledge to make an informed choice!
 

Contact Center

Contact Center Reporting: What Should You Be Measuring?

Contact Center Reporting: What Should You Be Measuring?

Learn more about how businesses are using contact center reporting features to improve customer satisfaction and customer service in their contact centers. 
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