a-new-era-of-customer-service-for-the-connected-world

A New Era of Customer Service for the Connected World

By 2020 there will be 75 billion connected devices. That means that the average person living in a connected country will have around 60 connected products. There will be billions of interactions taking place between your customers, your products, and your apps.

As technology and innovation move forward, new kinds of customers are also emerging.

To keep up, we are going to need to transform the way we engage with customers. At Dreamforce ‘15, Salesforce unveiled killer new capabilities in Service Cloud to help transform your business and connect with your customers in a whole new way.

These new features result in:

   •  Faster and more productive service through intelligent agent tools
   •  Smarter apps that can embed support into any native mobile app
   •  Powerful insights that give you an unprecedented view into your service organization

Download this free e-book to find out how your company can deliver a connected, personalized customer experience, anytime, anywhere, on any device.
 

Contact Center

What is a CRM Call Center?

What is a CRM Call Center?

Learn more about what a CRM call center is and discover the benefits of using CRM and contact center software together to achieve your customer experience goals.
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