9-must-have-contact-center-features

9 Must-Have Contact Center Features

Did you know that two-thirds of customers have hung up the phone during a customer service call, with more than 70 percent experiencing significant frustration during a call? Eliminate negative customer experiences and improve your contact center with these must-have solution features. 

Customer satisfaction can make or break a business and, in today’s highly communicative world, one unhappy customer can have a devastating effect on a company’s reputation. Our expert writer details the contact center solution features you need to keep your customer's happy, including: 

• Auto Number Identification (ANI),
• Dialed Number Identification System (DNIS), and
• Automatic Call Distributor (ACD)

Contact Center

What is a CRM Call Center?

What is a CRM Call Center?

Learn more about what a CRM call center is and discover the benefits of using CRM and contact center software together to achieve your customer experience goals.
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