Good customer service is an increasingly vital part of business - the amount of people who have switched brands because of a bad experience has jumped to 86% from 59% in just 4 years!
If your contact center is currently viewed as a necessary evil, you’re probably doing things wrong. There are many ways to turn a poor performing contact center into a strategic asset, and these improvements can do more than just increase customer retention too.
Read our guide on the 7 Ways To Make Your Contact Center a Strategic Asset to learn more.
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